SRE/Production Engineer - Hybrid/Remote

RESPONSIBILITIES:
Kforce has a client that is seeking a SRE - Production Engineer. This role can be remote for the right person. Candidates living near these cities is an added advantage, if they can check in periodically: Denver, Saint Louis, or Charlotte.

Summary:
We are seeking a skilled SRE/Production Support Engineer to join a high-performing team supporting customer-facing self-service applications. This role focuses on production support, triage, and root cause analysis, acting as the ultimate technical escalation point for production and systemic defects. The ideal candidate is data-driven, analytical, and technically strong, with experience in triaging production issues and collaborating across product, development, and operations teams to ensure system reliability and optimal customer experience.

Duties:
* Perform root cause analysis for all customer-facing application issues in production
* Serve as the technical escalation point for production and systemic defects
* Collaborate with cross-functional teams including product, development, and operations to triage issues, monitor systems, and manage defects
* Assess technical debt and provide general operational support
* Troubleshoot and debug API, REST, and GraphQL request/response data, leveraging Splunk, Elasticsearch, and Kibana
* Monitor applications and infrastructure using Datadog and similar monitoring tools
* Track defects and document findings using Jira, Chalk, or similar tools
* Align work with the Software Development Lifecycle (SDLC)
* Participate in on-call rotation (primarily daytime, typically one week per rotation), with offshore coverage handling nights and weekends

REQUIREMENTS:
* 3-5 years of experience in production support, application troubleshooting, or SRE roles
* Self-starter capable of independently investigating and resolving complex issues
* Strong communication skills, able to work effectively with cross-functional teams
* Comfortable working in a fast-paced, customer-focused environment
* Hands-on experience troubleshooting API, REST, and GraphQL calls with log/data analysis
* Proficiency in Splunk, Elasticsearch, Kibana, and Datadog for backend debugging and monitoring
* Experience with Jira and Chalk (or similar tools) for tracking and managing defects
* Production triage experience, especially for customer-facing applications (telecom or self-service portals a plus)
* Strong investigative and analytical skills, capable of performing deep data analysis to identify root cause
* Knowledge of the Software Development Lifecycle (SDLC)

Nice-to-Have Skills:
* Basic SQL knowledge (e.g., AWS Athena)
* Experience with CI/CD pipelines
* Customer support or telecom industry experience

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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