Desktop Support Technician

Compri Consulting is searching for a Desktop Support Technician for a contract opportunity in Denver. Required to be onsite 100%. Seeking someone with strong technical expertise and effective communication skills. Responsibilities will include troubleshooting complex hardware and desktop/SaaS software issues and imaging and replacing desktop, laptop, and tablets. No third party candidates are able to be considered at this time.

Responsibilities:

• Installs, upgrades, troubleshoots, and maintains endpoint hardware and software
• Image computers, install applications using in-house tools (SCCM / PXE boot)
• Responds to calls, chats, service tickets, and dispatched requests for technical support
• Diagnoses and fixes endpoint network, software, and hardware issues
• Install and troubleshoot hardware, peripherals (printers, headsets, monitors, webcams, etc.)
• Communicates with users on proper computer uses and policies utilizing excellent customer service skills
• Provides ad-hoc training to users and groups on hardware and software systems
• Works with other IT teams on complex Incident and Request resolutions
• Maintains computerized inventory of computer equipment through our support platform
• Creates and maintains Knowledge-Based articles for support
• Accurately records, updates, and documents requests using ServiceNow, and any other duties as assigned by the organization
• Provides assistance with office moves, new hire setups (moving and set-up of IT equipment)

Qualifications:

• Strong customer service disposition with solid knowledge of multiple pc and tablet platforms including Dell, Macintosh, and Panasonic
• Experience supporting Windows 10, 11
• Experience supporting Microsoft Office 365
• Experience working in an operational environment with interaction with infrastructure, applications, service management, senior management, and agency/business representatives
• ServiceNow experience
• Experience and knowledge in ITIL process handling incident, change and problem management
• Excellent organizational skills and attention to detail, ability to meet deadlines and manage priorities.
• 5+ years of Information Technology experience performing user support desktop, legacy systems, and/or Information Technology communication systems
• Willingness and eligibility to obtain Criminal Justice Information Services (CJIS) clearance within 45 days of start date.