Help Desk Support

Overview

On Site
Depends on Experience
Full Time

Skills

Help Desk
Laptop
Hardware Support
Microsoft Windows
Android
Active Directory
Service Level
Virtual Private Network
WAN
Operating Systems
IOS

Job Details

Tools/skills needed :
Knowledge of remote assistance tools, Active Directory, Citrix, VPN, LAN and WAN
Ability to problem-solve and resolve issues in a ticket management system in accordance with service level agreements
Strong interpersonal skills and ability to coordinate/collaborate with other technical teams to resolve issues and determine problem resolution

Must have Skills :
End-user software and hardware support in a mid-to-large size enterprise. Experience includes operating system software, desktops, laptops, tablets, smart phones, printers, telephones and cabling environments
1 - 3 years of experience in desktop, laptop and smart phones troubleshooting. Experience with Android and Apple IOS support

Nice to have Skills:
2 years experience in troubleshooting laptop and desktop issues in Enterprise Environment
2 years experience Microsoft Software Office Suite
Knowledge of Active Directory, Citrix, Microsoft SCCM

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