Desktop Support Technician

DataStaff, Inc. is seeking a Desktop Support Technician for a long-term contract opportunity with one of our direct clients in Des Moines, IA
*This position is on-site
Responsibilities:

• Provide Tier 1 and Tier 2 support to staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed.
• Software installation, computer imaging, and other related IT tasks.

• Provide desktop/laptop/thin client support both desk-side and remotely.
• Install, patch, and troubleshoot Windows 7/10.
• Troubleshoot issues with Microsoft 2019 and Office 365 products.
• Configure and troubleshoot Windows networking (TCP/IP).
• Escalate issues to next-level support or management as appropriate.
• Troubleshoot issues with Microsoft Edge and Google Chrome.
• Provide support using remote tools.
• Install and troubleshoot a variety of in-house developed and third-party software.
• Troubleshoot desktop and network printer issues.
• Support Google Workspace products.
• Support Apple devices (iPad, iPhone).
• Modify system registry as needed.

Knowledge and Experience:

• Thorough understanding of Microsoft Active Directory (client-side).
• Ability to modify the system registry.
• Preferred: 4-year degree or equivalent technical study.
• Strong communication skills to effectively liaise with IT staff and non-technical users, ensuring timely execution of tasks.

Required Skills:

• 4 Years - Industry certification (A+, Network+, MCP, etc)
• 4 Years - Relevant experience and preferred education of 2-year degree or equivalent technical study
• 4 Years - Experienced in PC (desktop/laptop/thin client) support both desk side and remotely
• 4 Years - Windows 7/10 installation, patching, and troubleshooting
• 4 Years - Ability to troubleshoot issues with Microsoft 2019
• 4 Years - Windows networking TCP/IP Configuration and troubleshooting
• 4 Years - Escalate issues to next level support and or management accordingly
• 4 Years - Ability to troubleshoot issues with Microsoft Edge and Google Chrome
• 4 Years - Demonstrated experience providing support with remote tools
• 4 Years - Ability to install and troubleshoot issues with a variety of in-house developed and 3rd party software
• 4 Years - Troubleshoot desktop and network printers issues
• 4 Years - Experienced in Google Workspace products
• 4 Years - Experience in Apple device support (iPad, iPhone)
• 4 Years - Experience with hard drive encryption preference for Bitlocker and McAfee
• 4 Years - Ability to modify system registry

This opportunity is available on a corp-to-corp basis or as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental, and vision coverage options as well as paid vacation, sick, and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.