Patient Services Coordinator / Patient Concierge

RESPONSIBILITIES:
Kforce's client is looking for a Patient Services Coordinator/Patient Concierge to join their team in West Hollywood, CA.

Responsibilities:
* Provides international patients and families with assistance in accessing non-medical resources within the medical center and the community
* Assist customers in all inquiries in connection with services provided, hours of operations, key CSI personnel, directions, etc.
* Responds to all customer requests in an accurate and timely manner; Responds to patients' needs in a positive and professional manner by exhibiting good personal relationships and communication skills; Administers patient and family survey
* Prepares and mail welcome packets (e.g., provide information about the medical center, Los Angeles, community, tours, restaurants, grocery stores, attraction sites, recreation and activities, etc.) to all patients
* Triage incoming inquiries, providing patient lounge and telephone coverage; Meets and greets patients and their families; Tracks daily lounge visitor log, concierge services provided and parking validations provided
* Performs concierge services - i.e. hotel accommodations, arranges for transportation, prepares documents for VISA extensions, and other related services
* Maintains a clean and organized lounge, including coffee service; Ordering and restocking lounge supplies and keeping track of lounge amenities and when new amenities need to be ordered; Putting in work orders as needed for the lounge and following up on work order requests; Processes check requests and purchase requisitions for vendors as needed
* Manages the collaborative spaces in the lounge (prayer room/conference rooms, lobbies) to ensure coordinated use and optimum efficiency and customer service
* Assists with developing a network of contacts and resources that can provide assistance in accommodating the diverse requests of CSI and VIP customers

REQUIREMENTS:
* High School diploma/GED required
* 3 years of experience providing high level customer service/hospitality, addressing and resolving complex issues, preferably in a healthcare setting
* Must have experience working within different levels of an organization, especially leadership and C-Level Executives

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.