Clinic Infrastructure Administrator

Job Title: Mid-level Infrastructure Administrator

Location: Bethesda, MD

CyberData Technologies is seeking a highly skilled Infrastructure Administrator to join our team supporting the contract s clinic high-availability IT infrastructure and overall operations. This role requires a strong understanding of network administration, clinical IT systems, and high-availability environments, along with specific technical skills and problem-solving capabilities. This is a hybrid position and will require on-site, evening, and weekend support at times.

Responsibilities:

Network Administration and IT Operations:

• Provide production support for networked systems, including day-to-day operations, monitoring, and problem resolution.
• Identify, diagnose, and resolve network issues at the second level of support.
• Escalate and communicate status updates to agency management and internal customers.
• Provide after hours and on-call monitoring and support for the clinic s critical systems as part of a rotation, including after-hours response for urgent issues as defined by the clinic SLA.

Clinic IT Infrastructure Management:

• Manage and monitor the clinic s high-availability IT infrastructure, including Nutanix clusters running Acropolis (AHV), Nutanix Files Storage, and Nutanix DR solutions.
• Maintain clinic systems across production and disaster recovery sites.
• Support clinical IT systems, including configuration and ongoing maintenance.
• Address IT-related issues within defined response times as outlined in the Service Level Agreement (SLA).
• Ensure compliance with NIH security standards, applying updates, and managing exemption waivers when necessary.
• Maintain accurate logs for vendor access and perform regular system backups.
• Create, update and follow all SOP s as written for managing the clinic s systems.

System Maintenance and Security:

• Apply security updates and patches following NIH remediation timelines and clinic SOPs.
• Ensure adherence to FDA guidelines for updates to approved systems.
• Perform after-hours and weekend system maintenance with proper authorization.
• Conduct regular Continuity Plan testing and prepare findings for reports.
• Support database and backup administrators as needed.
• Maintain clinic systems inventory in the Configuration Management System (CMS) and track all changes per change management guidelines.

Assessment and Reporting:

• Complete monthly, quarterly, bi-annual, and annual tasks for Security Assessment & Accreditation (SA&A).
• Review daily clinic infrastructure emails and act on system alerts and notifications.
• Conduct system audits and provide findings to maintain operational integrity.

Qualifications:

Experience:

• Minimum 3 years of experience working in high-availability environments.
• Experience supporting IT infrastructure and virtualization, preferably using Nutanix HCI (AOS, Acropolis AHV, Nutanix Files, DR solutions).
• Experience with PowerShell, Active Directory, Microsoft Windows Servers (2012-2022).
• Solid understanding of networking protocols.
• Solid understanding of ServiceNow ITSM platform to manage incident tickets, Configuration Management System (CMS), and Knowledge Base (KB) content, while ensuring compliance with established policies and procedures.

Skills:

• Strong problem-solving and troubleshooting skills in network and system administration.
• Ability to balance operational and project demands in a high-pressure environment.
• Ability to demonstrate initiative with task-management and issue resolution.
• Excellent communication skills to engage with technical staff, clinicians, and management.
• Attention to detail including experience writing and following SOPs in a regulated environment.

Certifications:

• Required/Preferred Certifications:
• CompTIA Security+ or Network+.
• ITIL Foundation
• Microsoft Certified Systems Engineer (MCSE) (preferred).
• Nutanix Certified Associate (NCA) or greater.