Overview
On Site
USD 19.00 - 22.00 per hour
Full Time
Skills
Operations Support Systems
Inventory Management
Technical Support
Printers
Switches
Wireless Communication
Inventory
.NET
ServiceNow
Management
Video
Network
Audiovisual
Communication
Conflict Resolution
Problem Solving
Computer Science
Taxes
Life Insurance
Partnership
Collaboration
Business Transformation
Law
Job Details
One of our clients in the Tuscaloosa Market is looking for a Level 1 IT Support technician to joint their team on a long-term contract. Additional details are below.
Description
Position Summary: The Onsite Support Technician is responsible for providing on-site, in-person technical support to employees in person. This role involves creating and managing tickets in ServiceNow, deploying and refreshing supported PCs, printers, and network devices, maintaining computer rooms and network closets, and ensuring accurate inventory management. The Onsite Support Technician will also deploy and support IT audio/video equipment in conference rooms, execute tasks required for ongoing project deployments, and provide on-call/after-hours support for critical issues.
Responsibilities:
Provide On-Site, in-person technical support to internal employees
Create and manage tickets in ServiceNow, ensuring timely resolution based on contracted SLAs
Deploy and refresh supported PCs, printers, and network devices (switches, APs, wireless controllers)
Maintain computer room and network closets according to Michelin standards
Maintain accurate inventory of all equipment (EUX, NET) in ServiceNow, managing equipment from receipt to disposal while adhering to lifecycle processes.
Deploy and support (IT) Audio/Video equipment deployed in conference rooms. Support business video events as needed
Execute assigned tasks required to support ongoing project deployments
Provide on-call P1/P2 support, rotate 24 x 7 support with team to address critical issues and serve as the "Hands and Eyes" for the network team.
Requirements:
At least 2 years of IT experience (5+ years preferred), resulting in technical skills with network, audio/visual, PC support and other IT technical infrastructure hands-on skills.
Must be professional in demeanor and adhere to site-specific dress code policies.
Must be a strong collaborator with excellent written and verbal communication skills.
Excellent problem-solving skills and the ability to work in a fast-moving environment.
Must be able to complete all physical requirements of the job, including standing or walking for several hours a day, and moving equipment weighing up to 50 lbs.
Self-motivated and driven to achieve quality results.
Team player with the ability to quickly learn new skills.
Ability to learn and follow Michelin standards, processes, security, and safety requirements.
Preferred:
Bachelor's degree in Computer Science or related field, or equivalent work experience.
Additional Skills & Qualifications
Work Environment/Additional Information:
This position requires on-site work at the company location in Tuscaloosa, AL.
Safety gear is required, including steel-toed boots, protective eyewear and earwear.
Active Driver's License & reliable transportation required.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $19.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tuscaloosa,AL.
Application Deadline
This position is anticipated to close on Aug 17, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
Position Summary: The Onsite Support Technician is responsible for providing on-site, in-person technical support to employees in person. This role involves creating and managing tickets in ServiceNow, deploying and refreshing supported PCs, printers, and network devices, maintaining computer rooms and network closets, and ensuring accurate inventory management. The Onsite Support Technician will also deploy and support IT audio/video equipment in conference rooms, execute tasks required for ongoing project deployments, and provide on-call/after-hours support for critical issues.
Responsibilities:
Provide On-Site, in-person technical support to internal employees
Create and manage tickets in ServiceNow, ensuring timely resolution based on contracted SLAs
Deploy and refresh supported PCs, printers, and network devices (switches, APs, wireless controllers)
Maintain computer room and network closets according to Michelin standards
Maintain accurate inventory of all equipment (EUX, NET) in ServiceNow, managing equipment from receipt to disposal while adhering to lifecycle processes.
Deploy and support (IT) Audio/Video equipment deployed in conference rooms. Support business video events as needed
Execute assigned tasks required to support ongoing project deployments
Provide on-call P1/P2 support, rotate 24 x 7 support with team to address critical issues and serve as the "Hands and Eyes" for the network team.
Requirements:
At least 2 years of IT experience (5+ years preferred), resulting in technical skills with network, audio/visual, PC support and other IT technical infrastructure hands-on skills.
Must be professional in demeanor and adhere to site-specific dress code policies.
Must be a strong collaborator with excellent written and verbal communication skills.
Excellent problem-solving skills and the ability to work in a fast-moving environment.
Must be able to complete all physical requirements of the job, including standing or walking for several hours a day, and moving equipment weighing up to 50 lbs.
Self-motivated and driven to achieve quality results.
Team player with the ability to quickly learn new skills.
Ability to learn and follow Michelin standards, processes, security, and safety requirements.
Preferred:
Bachelor's degree in Computer Science or related field, or equivalent work experience.
Additional Skills & Qualifications
Work Environment/Additional Information:
This position requires on-site work at the company location in Tuscaloosa, AL.
Safety gear is required, including steel-toed boots, protective eyewear and earwear.
Active Driver's License & reliable transportation required.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $19.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Tuscaloosa,AL.
Application Deadline
This position is anticipated to close on Aug 17, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.