SAP FICA

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

10+ years in SAP AMS delivery
with at least 3–5 years in a managerial role

Job Details

SAP FICA

Introduction

The Service Delivery Manager (SDM) will oversee the delivery of Application Management Services (AMS) for SAP systems, ensuring high-quality support, compliance, and continuous improvement for a Retail customer. This role acts as the primary point of contact for clients, managing service performance, team coordination, and stakeholder communication.

Responsibilities

  • Service Governance: Ensure adherence to SLAs, KPIs, and contractual obligations for AMS delivery.
  • Incident & Problem Management: Oversee resolution of critical incidents (P1/P2), root cause analysis, and preventive measures.
  • Change & Release Management: Coordinate approved changes, ensuring proper documentation, testing, and deployment.
  • Stakeholder Management: Act as the client-facing lead for escalations, status reporting, and service reviews.
  • Team Leadership: Manage AMS support teams across SAP modules (FICO, MM, SD, etc.), ensuring resource allocation and skill development.
  • Continuous Improvement: Identify opportunities for automation, process optimization, and cost efficiency.
  • Compliance & Audit: Ensure adherence to SOX, security, and audit guidelines.
  • Financial Management: Monitor budgets, forecasts, and cost optimization for AMS operations.

Requirements

Required Qualifications

  • Experience: 10+ years in SAP AMS delivery, with at least 3–5 years in a managerial role.
  • Expertise: Strong understanding of SAP landscapes (ECC, S/4HANA), AMS processes, and ITIL framework.
  • Leadership: Proven ability to manage large teams and global delivery models.
  • Communication: Excellent client-facing and stakeholder management skills.
  • Tools: Familiarity with ITSM tools (ServiceNow etc.) and reporting dashboards.

Preferred Skills

  • Exposure to S/4HANA migration and AMS transition projects.
  • Knowledge of automation tools for SAP / Joule.
  • Experience in multi-vendor governance and offshore/onshore delivery models.
  • Project exposure with a Retail Customer would be an added advantage.

Additional Skills:

Skills:Utilities - SAP FICAYes14-7 years

Work Environment

  • Location: Chennai or other TCS offshore delivery locations.
  • Shift: May require rotational shifts for global support.
  • Engagement: Long-term AMS support with occasional minor projects.
  • Availability: Must be ready to support & represent for Critical Incidents like P1 & P2.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.