Overview
Hybrid
Depends on Experience
Full Time
Skills
ITIL
PMP
Servicenow ERP
Capacity planning
resource management
Job Details
- Proven experience with Resource Management Software including ERP systems working knowledge with config expertise to set up resource allocation rules, creating dashboards and reporting
- Keeping the identified tool updates with latest features as required for the maturity of system and process
- Knowledge on integration parameters for system data flow
- Identifying opportunities for cost savings without compromising quality or capacity
Required Skills
- BA/BS in Finance, Mathematics, Business Administration, Computer Science, or similar field
- Strong capacity and resource allocation analysis experience with delivery organization of 500+ resources
- Minimum of 5 years experience in resource management, workforce planning, or related field, with at least 5 years in a lead role
- At least 3 years experience in Self Management to develop the job potential and add value
- Strong Service Management Knowledge
- Demonstrated experience in strategic planning, data analysis and operational execution
- Strong understanding of organizational dynamics and resource allocation.
- Ability to influence people outside the immediate span of control, negotiate and resolve conflicts, and work with business users, IT partners and vendors.
- Excellent verbal and written communication skills.
- Licenses /Certifications (preferred but not required) ITIL 4, PMP
- Language Skills: Business fluency in English
Software Systems: MS Office, MS Visio, ServiceNow SPM, Enterprise Resource Management tools; Agile Methodology / Framework
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