Overview
On Site
USD 65,000.00 per year
Full Time
Skills
Customer support
Medical terminology
Customer satisfaction
Issue tracking
Management
Research
Job Details
Piper Companies is seeking a Customer Support Specialist to join a software company located in Charlotte, NC . This team is operates on a remote schedule. The manager is looking for someone who understands medical terminology.
Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure customer satisfaction
Research and diagnose client system issues and identify and execute intelligent solutions to resolve requests
Assist clients via phone, email, and ticketing system to capture and interpret customer feedback, and clearly document all customer interactions
Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion
Salary : $65,000
Location : Charlotte, NC - Remote
Communicate clearly and effectively with clients, internal staff, and management to resolve issues and ensure customer satisfaction
Research and diagnose client system issues and identify and execute intelligent solutions to resolve requests
Assist clients via phone, email, and ticketing system to capture and interpret customer feedback, and clearly document all customer interactions
Properly escalate unresolved issues/requests to appropriate internal teams and ensure items are handled in a timely fashion
Salary : $65,000
Location : Charlotte, NC - Remote