IT Program Delivery Manager

Overview

On Site
Accepts corp to corp applications
Contract - Contract

Skills

Azure
Devops
Agile
ITIL
PMP
IT program management
Databricks
MS Dynamics 365
Project Delivery
Delivery Management
Program Delivery

Job Details

Position: IT Program Delivery Manager

Location: Multiple Locations (USA)

Job Mode: Contract

Job Description:

Program Delivery Oversight

  • Own end-to-end delivery across all workstreams: CRM, ERP, Data, Integrations, and AI enablement.
  • Ensure alignment with the Calandra End-State Architecture and Medallion Data Architecture.
  • Drive execution using client IPPD 365 framework, powered by DevOps and GenAI.

Team & Resource Management

  • Lead and coordinate POD-based delivery teams across D365 CE, F&O, Databricks, and integration layers.
  • Manage internal and external resources, ensuring optimal utilization and performance.

Governance & Quality Assurance

  • Establish and enforce delivery governance, quality standards, and risk mitigation strategies.
  • Ensure compliance with project timelines, budgets, and contractual obligations.

Technology & Integration Leadership

Oversee delivery of:

  • Migration from AX 2009 to D365 CE & F&O
  • Real-time integrations with Shopify, Espresa, Paymentech, SendGrid
  • Dual-write synchronization between CE and F&O
  • Databricks Lakehouse implementation for Pet Registry and Microchip Registry
  • Ensure seamless data flow across bronze-silver-gold layers and exposure via Microsoft Dataverse.

AI & Customer Experience Enablement

  • Support deployment of Microsoft Copilot for AI-powered customer interaction summaries and forecasting.
  • Enable Customer Insights for enriched pet owner profiling and proactive service planning.

Required Skills & Experience:

  • 12+ years of experience in IT delivery management, with 5+ years in large-scale enterprise transformation programs.

Proven experience with:

  • Microsoft Dynamics 365 CE & F&O (Sales, Service, Finance, SCM)
  • Azure and Databricks platforms
  • Dual-write, real-time integrations, and API management
  • DevOps pipelines and agile delivery frameworks
  • Strong understanding of B2B/B2C enterprise structures and legal entity management.

Preferred Qualifications:

  • Experience with IPPD 365 or similar delivery frameworks.
  • Familiarity with Microsoft Copilot, Customer Insights, and Dataverse.

Certifications: PMP, SAFe, Microsoft Dynamics, Azure, or ITIL.

Expected Outcomes:

  • On-time, high-quality delivery of Phase 1 transformation
  • Seamless integration and data synchronization across platforms
  • AI-enabled customer experience and data-driven decision-making
  • Strong stakeholder satisfaction and delivery transparency"
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