Overview
On Site
USD 63.00 per hour
Full Time
Skills
Business Process
Risk Management
Reporting
Waterfall
Microsoft Office
Database
Software Development Methodology
Financial Services
Artificial Intelligence
Management
Workforce Management
WFM
Interactive Voice Response
Call-recording
Transcription
Quality Assurance
Coaching
Agile
DevOps
JIRA
Confluence
Continuous Integration
Continuous Delivery
Routing
Performance Tuning
SAP BASIS
Law
IT Service Management
Innovation
Collaboration
Recruiting
Insurance
Finance
Professional Development
Training
Leadership
CompTIA
Customer Service
Career Counseling
Apex
Oracle Application Express
Job Details
Job#: 3010496
Job Description:
** If you are interested in applying for this role, please email your resume to Maddie Watt at **
Job Title: Product Owner
Industry: Financial Services
Contract term: 12 months - potential to extend or convert
Location: San Antonio, TX (preferred), Phoenix, AZ, or Colorado Springs, CO
On site expectation: 4 days on site, 1 day remote
Rate: up to $63/hr.
Job Summary:
Our client is seeking an experienced Product Owner to represent business stakeholders and ensure successful delivery of technology solutions within the Contact Center Technologies domain. This role requires a strong ability to translate business needs into actionable requirements, prioritize work for delivery teams, and guide projects through the product lifecycle. You will work closely with IT, business partners, and cross-functional teams to deliver high-value solutions aligned with strategic objectives.
This position offers an opportunity to influence technology supporting voice, workforce management, and quality monitoring systems in a dynamic, customer-focused environment.
Key Responsibilities
Serve as the primary liaison between business stakeholders and delivery teams, ensuring alignment on priorities and objectives.
Elicit, analyze, document, and refine business requirements for technology solutions.
Represent the customer perspective throughout the product realization cycle.
Prioritize backlog items, including new features, enhancements, and defect fixes.
Collaborate with sponsors, stakeholders, and IT teams to define and document business processes and requirements.
Validate outputs against acceptance criteria and approve deliverables.
Prepare the business for change, including adoption strategies and risk mitigation.
Support IT release activities, including occasional evening validations (remote).
Assist with coaching less experienced Product Owners and team members.
Monitor and report on benefits, adoption, and operational risks.
Required Qualifications
4+ years of experience as a Product Owner in a development environment
Proficient knowledge of multiple software delivery methodologies (Agile, Waterfall).
Proficient in Microsoft Office and applicable databases.
Preferred Qualifications
Experience in contact center technologies, including:
o Voice systems: IVR, call routing, call recording
o Quality Monitoring: call transcription, QA, coaching
o Workforce Management systems: NICE WFM or similar tools
Familiarity with SDLC, DevOps, and SRE best practices.
Prior experience in insurance or financial services contact channels.
Exposure to AI-driven solutions in contact center environments.
Ability to manage multiple priorities and communicate effectively with technical and non-technical stakeholders.
Tools & Technologies
Candidates with experience in the following tools and platforms will be highly valued:
Workforce Management (WFM): NICE WFM or similar
Voice & Call Routing: IVR systems, call recording platforms
Quality Monitoring: Call transcription tools, QA/coaching platforms
Agile & DevOps: Jira, Confluence, CI/CD pipelines
General Contact Center Technologies: Any platforms supporting member conversation services, contact routing, or performance optimization
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Job Description:
** If you are interested in applying for this role, please email your resume to Maddie Watt at **
Job Title: Product Owner
Industry: Financial Services
Contract term: 12 months - potential to extend or convert
Location: San Antonio, TX (preferred), Phoenix, AZ, or Colorado Springs, CO
On site expectation: 4 days on site, 1 day remote
Rate: up to $63/hr.
Job Summary:
Our client is seeking an experienced Product Owner to represent business stakeholders and ensure successful delivery of technology solutions within the Contact Center Technologies domain. This role requires a strong ability to translate business needs into actionable requirements, prioritize work for delivery teams, and guide projects through the product lifecycle. You will work closely with IT, business partners, and cross-functional teams to deliver high-value solutions aligned with strategic objectives.
This position offers an opportunity to influence technology supporting voice, workforce management, and quality monitoring systems in a dynamic, customer-focused environment.
Key Responsibilities
Serve as the primary liaison between business stakeholders and delivery teams, ensuring alignment on priorities and objectives.
Elicit, analyze, document, and refine business requirements for technology solutions.
Represent the customer perspective throughout the product realization cycle.
Prioritize backlog items, including new features, enhancements, and defect fixes.
Collaborate with sponsors, stakeholders, and IT teams to define and document business processes and requirements.
Validate outputs against acceptance criteria and approve deliverables.
Prepare the business for change, including adoption strategies and risk mitigation.
Support IT release activities, including occasional evening validations (remote).
Assist with coaching less experienced Product Owners and team members.
Monitor and report on benefits, adoption, and operational risks.
Required Qualifications
4+ years of experience as a Product Owner in a development environment
Proficient knowledge of multiple software delivery methodologies (Agile, Waterfall).
Proficient in Microsoft Office and applicable databases.
Preferred Qualifications
Experience in contact center technologies, including:
o Voice systems: IVR, call routing, call recording
o Quality Monitoring: call transcription, QA, coaching
o Workforce Management systems: NICE WFM or similar tools
Familiarity with SDLC, DevOps, and SRE best practices.
Prior experience in insurance or financial services contact channels.
Exposure to AI-driven solutions in contact center environments.
Ability to manage multiple priorities and communicate effectively with technical and non-technical stakeholders.
Tools & Technologies
Candidates with experience in the following tools and platforms will be highly valued:
Workforce Management (WFM): NICE WFM or similar
Voice & Call Routing: IVR systems, call recording platforms
Quality Monitoring: Call transcription tools, QA/coaching platforms
Agile & DevOps: Jira, Confluence, CI/CD pipelines
General Contact Center Technologies: Any platforms supporting member conversation services, contact routing, or performance optimization
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.