Onsite Interview! IT Technology Support Engineer

Job Title IT Technology Support Engineer

Location New York, NY (Hybrid) Local Only

Duration 6+ months

MOI: Video + Face 2 Face Interview
The Team and Your Role
The Executive Service Team is dedicated to delivering the highest level of technology support to the firm s most senior managers. Our global team works closely together to optimize the firm s technology for each senior manager and provides 24/7 support. The role is highly visible and thought-provoking. It requires high levels of technical proficiency, soft skills, and adaptability. Your keen problem-solving abilities will guide you in resolving issues in a timely manner. You will be a steward for the firm s senior managers, ensuring that you enable them to fulfill their roles through technology.
Qualifications and Responsibilities
- Confidence in representing the whole of Technology to the firm s most senior managers (VIPs)
- Maintain a continuous focus on technology and information security
- Provide advice and suggestions for VIPs - professional and personal technologies
- Ability to streamline support models and improve processes based on user feedback and continuous improvement methodologies
- Identify areas where technology can enable and enhance the lives of senior management
- Advanced screening of new technologies, including pre-pilot, pilot, and UAT
- Design, develop and maintain strategic reports to provide visibility into the technology service space via metric analysis
- Create and/or and maintain tools and processes for the Executive Service Team
- We re looking for people who are curious, self-directed, self-motivated and highly reliable. Many of the issues we face are unique and complex and require creative thinking, perseverance, patience and a willingness to ask questions in order to arrive at a solution.
- Self-starter with good interpersonal skills to facilitate working with end-users and other IT colleagues.
- Maturity to be able to execute job functions with minimal guidance.
- Ability to effectively host calls with senior members of the Firm, translate complex technical problems, and develop quick response plans to information security incidents.
- Very strong verbal and written English communications skills.
- To be best prepared for this role, you should have a background in Microsoft Windows operations or system administration, ideally in a demanding enterprise organization. Experience with one or more enterprise operations tools, such as Wireshark or Splunk would be a great help.
- Experience working with SAS Cloud providers like Microsoft, Google, Adobe, AWS and others.
Qualifications
- Bachelor's degree and/or 5+ years of experience in the technology service space
- Experience supporting senior executives
- Must possess excellent verbal and written communication skills
- Experience in fast pace/financial services environment preferred
- Experience supporting Microsoft office suite including Outlook, Blackberry Work and iOS devices, Intune, Mobile Iron
- Enjoy working as part of team and independently as well.

- Required Technical Skills
- Windows Desktop (Windows 10/11)
- Active Directory skills
- PowerShell Scripting skills
- Wireshark
- Splunk
- Extrahop
- Sysinternal tools
- Telephony