Genesys Developer // REMOTE

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship

Skills

Genesys

Job Details

Genesys Developer

Remote in Sacramento, CA

12 months

Need local to CA

Seeking a Genesys Developer to join their team. As a Genesys Developer, you will be part of the Unified Communication and Collaboration team supporting innovative solutions. The ideal candidate will have strong analytical skills, excellent problem-solving abilities, and effective communication skills which will align successfully in the organization.

What's the Job:

Develop and implement IVR interaction flows using Genesys Architect for voice, email, and digital messaging.

Enhance Chatbot functionalities and associated Genesys reporting.

Consult on requirements, design, and implementation of prioritized Genesys enhancements.

Perform troubleshooting and testing of Genesys flows to ensure optimal performance.

Collaborate with the contact center business unit to deliver effective solutions.

What's Needed:

At least 2 years of experience with the Genesys Cloud CX Architect development tool.

Minimum of 5 years of experience in contact center operations.

Proficiency in flow development for voice and digital messaging interactions.

Experience with REST API integrations and Genesys data actions.

Familiarity with best practices in chatbot flow design and troubleshooting.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.