ServiceNow Developer & Administrator

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

We are seeking a highly motivated and skilled ServiceNow Platform Engineer to be the cornerstone of our ServiceNow implementation. As the primary dedicated ServiceNow resource, you will be responsible for both developing and administering our ServiceNow instance, ensuring its optimal performance and alignment with our business needs. A strong preference for leveraging out-of-the-box ServiceNow functionality is paramount, with custom development considered only when absolutely necessary. This role requires a proactive individual who is comfortable working independently, possesses excellent problem-solving skills, and is eager to contribute to all aspects of our ServiceNow journey.

Responsibilities:

• Serve as the primary technical resource for the ServiceNow platform, encompassing both development and administration tasks.
• Implement and configure ServiceNow modules based on business requirements, prioritizing out-of-the-box solutions.
• Develop and maintain ServiceNow applications, workflows, business rules, client scripts, UI policies, and other configurations as needed (with a strong emphasis on minimizing custom code).
• Perform system administration tasks including user and group management, security configuration, data management, and instance monitoring.
• Collaborate with stakeholders across IT and other departments to gather requirements and translate them into effective ServiceNow solutions.
• Participate in the planning and execution of ServiceNow upgrades and enhancements.
• Develop and maintain platform documentation, including configuration guides and process workflows.
• Troubleshoot and resolve ServiceNow issues, providing timely and effective support to end-users.
• Stay current with ServiceNow best practices, new features, and functionality to continuously improve the platform.
• Contribute to the overall governance and maintenance of the ServiceNow platform.

Required Qualifications

• Proven experience as a ServiceNow Developer, with a strong understanding of the ServiceNow platform architecture and development best practices.
• Demonstrated experience in ServiceNow administration tasks, including user management, security, and system configuration.
• Solid understanding of ITIL principles and their application within ServiceNow.
• Experience implementing and configuring core ServiceNow modules such as Incident Management, Problem Management, Change Management, and Service Catalog.
• Proficiency in JavaScript, HTML, CSS, and other web technologies relevant to ServiceNow development (though a focus on minimizing custom coding is desired).
• Excellent analytical and problem-solving skills with meticulous attention to detail.
• Strong communication and interpersonal skills,with the ability to effectively interact with both technical and non-technical stakeholders.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• A proactive and self-motivated approach with a willingness to take ownership of the ServiceNow platform.

Preferred Qualifications

• Experience in the healthcare industry and understanding of relevant regulations (e.g., HIPAA) is a plus.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Application Developer) are highly desirable.

Education

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$79,310.00 - $158,620.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

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We anticipate the application window for this opening will close on: 11/03/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.