Research Analyst

As a Research Analyst, you will be responsible for researching best

practices that help define and drive changes to improve the State's

current continuous improvement efforts. The position will serve as an

expert on the development of ROI for continuous improvement efforts and

for identifying or developing tools to help with improvement efforts.

You will conduct research, work with cross-functional teams, and perform

research studies independently. These responsibilities also include

delivering oral and written presentations, evaluating qualitative and

quantitative data, and helping the OCI team better understand what would

make our methods more intuitive and seamless.



Timeframe: 6 months with extension possible, 30-40 hours per week



Responsibilities:



1. Conduct best practice research across private and public sector for

OCI Leadership



2. Organize and evaluate quantitative and qualitative research.



3. Work with cross-functional teams to identify and evaluate research

topics and approaches



4. Craft reports, presentations and other communication materials on

the research conducted.



5. Generating insights from data and recommend follow up actions.



6. Present and promote research findings to program owners and business

stakeholders.



7. Develop customized approaches, plans, and workshops to help address

Business Area problems and issues.



8. Lead initiatives, coordinate with senior leadership, and align

improvements with broader business strategy and KPIs



9. Lead user workshops and facilitating sessions, both in-person and

virtual.



Skills/Requirements:



- Four more years of research experience.



- Deep understanding of guiding business to document ROI.



- Deep understanding of practical metrics and how to help business

areas seamlessly integrate and monitor metrics



- Experience in crafting research plans, white papers and synthesizing

research outcome reports.



- Skills in crafting digestible summaries for executives and

developing accompanying info graphics for wider communication.



- Understanding of Lean tools and expertise in PDCA

(PlanDoCheckAct), used for iterative problem-solving and process

refinement.



- Experience in leading workshops to gather information, synthesize

information and developing metrics.



- Generating insights from data and effectively sharing research

results.



- Communication & Stakeholder Engagement - Conveying findings simply

and persuasively in reports, dashboards, and presentations to

diverse audiences-from frontline workers to senior executives



- Collaborating effectively with stakeholders and acting as a

strategic partner in decisions.



Certifications (Not required but good to have)



-Certified Analyst Professional



-Certified Financial Analyst



-Financial Risk Manager



Examples of Projects



-Explore and design SOP's using AI for supporting continuous improvement

activities



-Explore tools for process mining for better data gathering and decision

making.



-ROI of OCI HCD projects



-ROI of OCI LPI program



-ROI of OCI Customer Experience Strategy implementation