Overview
Skills
Job Details
Position Summary:
The Helpdesk Coordinator plays a pivotal role in supporting the operational and administrative functions of the Office of Technology and Cybersecurity (OTC). Reporting directly to the CIO, this position serves as the first point of contact for helpdesk inquiries, ensuring prompt and professional resolution of technical issues while also managing a variety of administrative, procurement, and organizational tasks.
The coordinator works closely with OTC leadership to facilitate smooth day-to-day operations, maintain organizational data, and support strategic initiatives. This role requires a high level of professionalism, confidentiality, and adaptability to support executive-level needs and division-wide coordination. The ideal candidate is a senior-level professional with 5 7 years of experience in helpdesk and administrative support, highly organized, detail-oriented, discreet, and capable of managing multiple priorities in a dynamic environment.
This role is structured with an estimated time allocation as follows: approximately 50% of the coordinator's time will be dedicated to helpdesk support, including ticket management and phone triage; 30% will focus on administrative assistance, such as scheduling, onboarding, travel coordination, and executive support; 10% will be spent on procurement-related tasks, including purchase orders and supply management; and the remaining 10% will be allocated to other duties as assigned, including event coordination, account management backup, and special projects.
Required Experience: 5 7 years in IT helpdesk or technical support roles, including experience in cross-functional coordination, ticket triage, and customer service.
Procurement Support (10%)
- Initiate and track purchase orders (POs).
- Coordinate PO renewals and terminations.
- Order office supplies and equipment for OTC staff.
Required Experience: Minimum 3 years in procurement coordination or purchasing support.
Administrative Assistance (30%)
- Create and maintain OTC organizational charts.
- Maintain the master list of all OTC employees.
- Provide access to files and conversations as required by job responsibilities.
- Ensure confidentiality and discretion in handling sensitive information.
Required Experience: Minimum 3 5 years in organizational data management and administrative recordkeeping.
Backup Support
- Organize and coordinate division-wide quarterly meetings and all-staff events.
- Manage logistics including catering, RSVPs, gift cards, and technical setup.
Required Experience: Minimum 3 years in event planning or coordination.
Other Duties as Assigned (10%)
Required Skills and Qualifications:
Education Qualifications
- Experience with helpdesk ticketing systems and basic troubleshooting.
- Familiarity with procurement workflows and PO systems.
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Experience with SharePoint, scheduling tools, and organizational chart software.
- Understanding of VPN setup and access request procedures.
Administrative & Communication Skills
- Exceptional attention to detail and time management.
- Ability to multitask and prioritize in a fast-paced environment.
- Professional demeanor and customer service orientation.
- Ability to work independently and collaboratively across teams.
Confidentiality & Discretion