Overview
Remote
On Site
$115,000 - $145,000 annually
Full Time
Skills
Technical Support
Team Leadership
Leadership
Problem Solving
Project Delivery
Network Design
Process Engineering
KPI
System Administration
Management
MSP
Microsoft Operating Systems
Microsoft Windows Server
Computer Networking
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Director of Professional Services in Garden Grove, CA.
Roles and Responsibilities:
Original:
This leadership role is responsible for ensuring consistent, high-quality execution of client IT support projects
Updated to emphasize:
* Hands-on, technically skilled leader
* -Player-coach- role
* High-level engineering challenges
* Escalation support responsibility
New Emphasis in "Key Responsibilities":
Team Leadership:
* Act as primary escalation point for high-level technical issues
* Model a hands-on leadership style-solving problems alongside the team
Project Delivery:
* Contribute to delivery - instead of only overseeing
* Specific types of hands-on work: -infrastructure upgrades, network design, endpoint deployments-
Client Engagement:
* Calm under pressure and client-first mindset
Process Development:
* Refined with technical depth: -playbooks, escalation protocols, KPIs-
New Language Throughout:
* Hands-on technical leader
* Solve problems alongside the team
* Not a purely managerial role
* Technically sharp while helping others grow
* Player-coach position
REQUIREMENTS:
* Strong infrastructure background with hands-on experience in system administration, networking, or endpoint management
* Previous experience at an MSP or consulting firm preferred- (moved from softer tone to slightly stronger preference for relevant environments)
* Strong troubleshooting and escalation resolution skills
* Confident in leading and contributing to infrastructure projects (Windows Server, networking, O365, endpoint deployment)
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Director of Professional Services in Garden Grove, CA.
Roles and Responsibilities:
Original:
This leadership role is responsible for ensuring consistent, high-quality execution of client IT support projects
Updated to emphasize:
* Hands-on, technically skilled leader
* -Player-coach- role
* High-level engineering challenges
* Escalation support responsibility
New Emphasis in "Key Responsibilities":
Team Leadership:
* Act as primary escalation point for high-level technical issues
* Model a hands-on leadership style-solving problems alongside the team
Project Delivery:
* Contribute to delivery - instead of only overseeing
* Specific types of hands-on work: -infrastructure upgrades, network design, endpoint deployments-
Client Engagement:
* Calm under pressure and client-first mindset
Process Development:
* Refined with technical depth: -playbooks, escalation protocols, KPIs-
New Language Throughout:
* Hands-on technical leader
* Solve problems alongside the team
* Not a purely managerial role
* Technically sharp while helping others grow
* Player-coach position
REQUIREMENTS:
* Strong infrastructure background with hands-on experience in system administration, networking, or endpoint management
* Previous experience at an MSP or consulting firm preferred- (moved from softer tone to slightly stronger preference for relevant environments)
* Strong troubleshooting and escalation resolution skills
* Confident in leading and contributing to infrastructure projects (Windows Server, networking, O365, endpoint deployment)
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.