Overview
Remote
Depends on Experience
Contract - W2
Skills
VoIP
Voice Engineer
Call Routing
eFax
Troubleshooting 8x8 phones
Ticket management
8x8
Job Details
Job Details
Position: Voice Engineer (Fully Remote)
Location: Fully Remote (Look at CST/EST time zones; no PST)
Duration: 6-month Contract (possible extensions & perm conversion)
Shift: 8 AM 5 PM CST
Target Start Date: June 1st
Full JD below, here are a few key points to focus on:
- Expertise in 8x8
- Contact Center experience
- Proficiency in Call Routing
- Familiarity with eFax
Must Haves:
- 3-5 years' experience as Voice Engineer
- Voice Solutions & Voice Over IP
- 8x8 - Avaya (core platform)
- 8x8 administration (call routing & contact center)
- Cloud-based fax servers (eFax)
- Contact center and call routing
- Documentation using Visio
- Advanced troubleshooting for complex technical voice issues
- Strong communication and teamwork skills
- Familiarity with telecommunications security and compliance standards
Day-to-Day Responsibilities
We are seeking an experienced Voice Engineer with specialized expertise in 8x8, Avaya and eFax systems. In this role, you will support, maintain, and enhance our telecommunications infrastructure, playing a key role in migrations and administrative functions. Your extensive knowledge of telecommunication and fax technologies will ensure our voice network's stability, adaptability, and security in today s cloud-centric landscape.
30% Operational Support:
- Level 2/3 troubleshooting support
- Ticket management
- Troubleshooting 8x8 phones, faxing, and related systems
70% Project Work:
- Build/test call flows (20 25 per site across 12 sites)
- Record announcements using AI tools
- Conduct system training
Responsibilities:
- Telecommunications Administration: Manage and administer telecommunications systems including 8x8, Avaya, eFax, voicemail, and related technologies.
- System Management: Handle tasks related to 8x8 work and contact center such as moves, adds, changes, voicemail management, and call routing.
- User Migration: Assist with migrating from legacy voice communication systems to 8x8.
- Team Collaboration: Collaborate with cross-functional teams to ensure seamless operation and high-quality support for all telecommunications systems.
- System Upgrades and Solutions: Implement new solutions and upgrades to enhance system performance and capabilities.
- Documentation: Develop and maintain comprehensive documentation for all systems and configurations.
- Technical Support: Provide Level 2 and 3 technical support and manage escalations for voice-related issues.
- Capacity Planning: Monitor system performance and conduct capacity planning to ensure adequate resources for current and future needs.
- Disaster Recovery: Develop and maintain disaster recovery plans for telecommunications systems to ensure business continuity.
- Compliance: Ensure all telecommunications systems comply with relevant regulations and internal policies.
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