Overview
On Site
USD 57,100.00 - 95,300.00 per year
Full Time
Skills
IT Service Management
Information Technology
Evaluation
Service Desk
Computer Hardware
Recruiting
Technical Support
IT Security
Tier 3
Information Architecture
Information Assurance
Impact Analysis
IT Management
Customer Engagement
Communication
Problem Solving
Conflict Resolution
User Experience
Customer Service
FOCUS
Management
Multitasking
Law
Health Care
Insurance
Training
Job Details
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
As an IT Service Desk Specialist III you will have the opportunity to do the following:
Qualifications
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $57,100.00/Yr. - USD $95,300.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability StatVeteran Status
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.
Responsibilities
As an IT Service Desk Specialist III you will have the opportunity to do the following:
- Ensuring seamless technology experiences for our end-users.
- Address inquiries, troubleshoot issues, and deliver expert advice on both hardware and software systems, whether via phone, email, or chat.
- Act as the go-to person for resolving intricate computer software and hardware challenges and serve as a trusted resource for users navigating complex technical problems.
- Handle escalated cases, tackling moderate to highly complex issues with confidence and skill.
- Maintaining service continuity, as you provide vital support during peak periods or when staffing is reduced.
- Set the standard for technical support excellence but also ensure that every user interaction leaves a lasting impression of professionalism.
Qualifications
- Minimum Education: Bachelor's degree and/or equivalency.
- IT Security Designation: ADP/IT-II
- Investigation Required: Tier 3 (T3)
- IA Technical/Management Designation: IAT II and CE
- Experience in this Discipline: Six (6) years of progressive experience demonstrating the required proficiency.
- Strong Communication: Ability to effectively communicate with non-technical users and technical staff.
- Problem-Solving Abilities: A proactive approach to identifying and resolving issues, minimizing downtime and improving user experience.
- Customer Service Excellence: Demonstrated experience in delivering high-quality support, with a focus on user satisfaction.
- Time Management: Efficient multitasking and prioritization skills to handle multiple tickets and projects.
Pay Transparency Statement
AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $57,100.00/Yr. - USD $95,300.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
EEO Statement
EEO Race/Sex/Disability StatVeteran Status
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.