ServiceNow Administrator

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

ServiceNow
Workflow
Web Portals
Problem Solving
Collaboration
Conflict Resolution
Documentation
IT Service Management
Management
Performance Tuning
Technical Support
ServiceNow Admin

Job Details

We are seeking a highly experienced ServiceNow Administrator for a long-term on-site contract opportunity in the Bay Area. The ideal candidate will support ServiceNow platform administration, hygiene, support, and process alignment with internal best practices.

Key Responsibilities:

  • Perform day-to-day administration, configuration, and support of the ServiceNow platform.

  • Maintain platform hygiene and manage platform upgrades and patches.

  • Customize workflows and ServiceNow Portal as per SFO-defined processes.

  • Collaborate with the ITT team to upskill and transfer best practices in administration and maintenance.

  • Create and maintain documentation for processes, configurations, and procedures.

  • Provide end-user support and incident resolution related to ServiceNow.

Minimum Requirements:

  • 3+ years of ServiceNow administration experience within the last 5 years.

  • Current ServiceNow Administrator Certification (must provide copy with resume).

  • Experience working in large-scale environments (10,000+ users).

  • Strong understanding of ITSM modules, system properties, and performance tuning.

  • Excellent problem-solving, communication, and documentation skills.

Work Location:

  • Must be available to work on-site 4 days/week in the Bay Area (San Francisco) no remote or hybrid option.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.