Field Service Technician (Tier II)

Overview

On Site
Full Time
Part Time
Accepts corp to corp applications
Contract - Independent
Contract - W2

Skills

Supervision
Field Service
Computer Hardware
Network
IT Service Management
Microsoft Windows
OS X
Identity Management
Laptop Repair
Printers
Wireless Networking
Wireless Communication
WPA
Microsoft Office
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Data Recovery
Remote Desktop
TeamViewer
RDP
Remote Support
Problem Solving
Conflict Resolution
Critical Thinking
Communication
Writing
Documentation
Customer Service
Management
Teamwork
Collaboration
Adaptability
Technical Direction

Job Details

Engagement Type

Contract

Short Description

VSU - Field Service Technician (Tier II)

Hybrid work schedule,

Complete Description

Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to VSU technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly within our ITSM tool. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users across the campus. This position requires a Tier II support level.

Required/Desired Skills

Skill Required/Desired Amount of Experience
Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer) Required 3 Years
MacOS: Proficiency in installation, configuration, troubleshooting, and user management. Desired 3 Years
Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) Required 3 Years
Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals. Required 3 Years
Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues. Required 3 Years
Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) Required 3 Years
Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. Nice to have 3 Years
Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. Required 3 Years
Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional Required 3 Years
Customer Service: Patience, empathy, and a helpful attitude when assisting users. Required 3 Years
Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records. Required 3 Years
Teamwork: Collaborating effectively with other IT professionals. Required 3 Years
Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. Required 3 Years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.