Overview
On Site
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
No Travel Required
Skills
Telematics
Risk Management
Routing
SLA
Technical Support
Network Design
Network Support
LEC
MMS
Management
Microsoft Excel
Microsoft Visio
Network
Computer Science
Documentation
Geographic Information System
VoIP
WAN
LAN
Performance Analysis
Presentations
Radio
Telecommunications
Telephony
ACD
Asset Management
Cabling
Communication
Computer Hardware
DMS
Wireless Communication
Job Details
Job Title: Public Safety Emergency Communications Senior Engineer II
Location: Brooklyn, NY
Duration: 1 YearPosition OverviewWe are seeking a highly experienced Emergency Communications Senior Engineer to provide engineering oversight and technical support for mission-critical 911 and emergency response communication services. This role ensures the reliability and performance of systems that support public safety operations, including voice, data, and next-generation communication technologies.Scope of Services
Location: Brooklyn, NY
Duration: 1 YearPosition OverviewWe are seeking a highly experienced Emergency Communications Senior Engineer to provide engineering oversight and technical support for mission-critical 911 and emergency response communication services. This role ensures the reliability and performance of systems that support public safety operations, including voice, data, and next-generation communication technologies.Scope of Services
- Deploy and support Emergency Communications network infrastructure, including racking and cabling.
- Configure, test, and troubleshoot 911 and NG911 telephony systems and services.
- Provide technical support for Text-to-911 (SMS, MMS, RTT)
- Support vendor-managed ESInet services and systems.
- Provide oversight for Public Safety Unified Communications
- Support emergency point-to-point, alarm relays, automated inbound 911 relays, telematics, and third-party integrations.
- Triage, investigate, and resolve incidents involving communications infrastructure and service failures.
- Support and validate 911 and TT911 test environments in lab settings.
- Provide asset management support and oversight for emergency communication technologies.
- Coordinate deployments with service providers, jurisdictions, and relay centers.
- Oversee vendor support and perform data and performance analysis of communication services.
- 12+ years of experience in a data center or field support role.
- 8+ years in network support and LAN/WAN troubleshooting.
- 8+ years in communications routing, transport, and delivery (Wireline, Wireless, VoIP).
- Strong experience with MS Excel, Visio, and Word for documentation.
- Substantial knowledge of network hardware, topologies, and telecommunications cabling standards (including pulling/terminating cables).
- Experience with computing systems, hardware, and LEC circuit termination.
- Hands-on experience with land-mobile radio systems (P25 conventional/trunked networks).
- Expertise in call routing, selective routing, trunking, and location-based routing.
- Ability to perform physical tasks, follow detailed job documentation, and meet SLA requirements.
- Willingness to travel within the NYC region, work on-call, after hours, and weekends.
- Excellent oral, written, and presentation skills.
- Bachelor s degree in Computer Science, IT, or related field.
- Experience with Emergency Communications infrastructure, systems, and applications.
- Familiarity with DMS, ACD systems, ANI/ALI services, and 911 call handling systems.
- Knowledge of NG911 ESInet call routing, SMS/RTT/TCC routing, and SMS aggregation.
- Experience with third-party emergency communication integrations.
- Understanding of GIS and location-based identification systems.
- Experience with 911-related TDOS and DDOS risk mitigation.
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