Service Design Architect

RESPONSIBILITIES:
Kforce has a client that is seeking a Service Design Architect in Birmingham, AL.

Overview:
Our partner is seeking a Service Design Architect to help shape the future of digital experiences in the commercial banking space. This role is focused on service design, discovery, and journey mapping-working across complex enterprise systems to improve how commercial clients are onboarded and authenticated. The Service Design Architect will collaborate with research, business, and design leaders to create insights, blueprints, and strategies that drive a seamless, integrated digital experience.

Key Responsibilities:
* Service Design Architect will lead service design and UX discovery efforts, including interviews, observations, and workshops
* Translate research into service blueprints, journey maps, personas, and ecosystem diagrams
* Partner with cross-functional teams to define UX strategy, roadmap, and vision
* Facilitate collaboration between design, research, product, and development teams
* As a Service Design Architect, you will present findings, insights, and recommendations to leadership and stakeholders
* Align UX patterns and design systems with enterprise standards for consistency and scalability
* Support usability testing, design reviews, and product development alignment

REQUIREMENTS:
* Bachelor's degree in Design, HCI, Psychology, Information Sciences, or related field
* 5+ years of UX/service design experience in large enterprise environments
* Strong background in service design methodologies: discovery interviews, journey mapping, service blueprints, and ecosystem mapping
* Experience facilitating workshops, stakeholder alignment sessions, and presenting findings
* Skilled in UX lifecycle methods: research, information architecture, interaction design, content strategy, accessibility, and prototyping
* Familiarity with Agile/Scrum/SAFe frameworks
* Strong communication and stakeholder management skills
* Detail-oriented, organized, and self-motivated
* Strong written, verbal, and presentation skills
* Comfort with ambiguity, complex problem-solving, and fast-paced environments
* Ability to synthesize insights into actionable design strategies

Preferred Qualifications:
* Experience in banking, financial services, or other regulated industries
* Experience using JIRA or similar tools for project tracking
* Knowledge of web technologies (HTML, CSS, JavaScript, accessibility standards)
* Proficiency with design and prototyping tools (Adobe Creative Suite, Sketch, InVision)

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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