Application Triage Lead

Job Title: Lead Application Triaging Specialist

Location: Miami, FL (Onsite 3 days a week)
Duration: 12 Months Contract
Note: Looking for local consultants only

Job Description

We are seeking a Lead Application Triaging Specialist with 10+ years of experience in leading triage operations for complex enterprise applications. The ideal candidate will possess deep expertise in application and infrastructure troubleshooting, performance tuning, incident resolution, and cross-functional collaboration across cloud and on-prem environments.

Key Responsibilities

• Lead triage and troubleshooting efforts for complex web applications hosted on cloud and on-prem infrastructure.
• Manage and analyze application issues involving Web Servers, Application Servers, Java Messaging Services (JMS), and containerized microservices.
• Deep hands-on experience in AWS Cloud, including EKS and Oracle Fusion-hosted web services.
• Perform capacity planning, JDBC tuning, and application performance optimization.
• Administer and support SOAP and REST Webservices across 3-tier application architectures.
• Conduct in-depth log analysis for incident resolution and problem identification.
• Lead release, incident, and problem management processes for critical production environments.
• Utilize APM tools such as Dynatrace, Datadog, AppDynamics for monitoring and diagnostics.
• Collaborate with cross-functional teams, ensuring effective communication and resolution during incidents.
• Work with Load Balancers, understand HTTP/HTTPS protocols, and handle networking issues.
• Manage on-call rosters and provide oversight to the support team to ensure 24x7 application availability.