Google CCAIP Architect

Overview

Accepts corp to corp applications

Skills

Google dialog flow
ccai
Google CCAIP
TTS
STT
Infrastructure

Job Details

We are looking for a highly skilled Google Cloud Contact Center AI (CCAI) Architect to design, develop, and implement AI-driven contact center solutions. The ideal candidate will have deep expertise in Google CCAI technologies, including Dialogflow, Contact Center AI Insights, Virtual Agents, and Speech-to-Text/Text-to-Speech integrations.

Key Responsibilities:

  • Design and implement Google CCAI solutions for enterprise-level contact centers.

  • Develop and optimize AI-powered virtual agents using Google Dialogflow CX/ES.

  • Integrate Google CCAI with cloud-based contact center platforms such as Amazon Connect, Cisco UCCE, Genesys PureCloud, Five9, Avaya, etc.

  • Enhance customer experience automation using Natural Language Processing (NLP) and AI-driven insights.

  • Collaborate with cross-functional teams to optimize speech-to-text, text-to-speech, and sentiment analysis models.

  • Ensure seamless API integrations with CRM, IVR, and omnichannel platforms.

  • Conduct PoC (Proof of Concept) and pilot projects to showcase CCAI capabilities.

  • Monitor performance, troubleshoot issues, and optimize bot performance, NLU models, and AI workflows.

Required Skills & Qualifications:

  • 3+ years of experience in Google CCAI development and implementation.

  • Hands-on expertise in Google Dialogflow (CX/ES), Contact Center AI Insights, Agent Assist, and Knowledge AI.

  • Strong understanding of cloud contact center solutions and IVR technologies.

  • Experience in integrating CCAI with Genesys, Amazon Connect, Cisco UCCE, or other CCaaS platforms.

  • Proficiency in Python, Node.js, or JavaScript for custom AI integrations.

  • Knowledge of Google Cloud Platform (Google Cloud Platform), API integrations, and cloud security best practices.

  • Experience with speech analytics, NLP, and machine learning models is a plus.

  • Strong problem-solving skills and ability to work in an agile environment.

Preferred Certifications:

  • Google Cloud Professional Cloud Architect

  • Google Cloud Contact Center AI Specialization

  • Dialogflow Certified Developer

Why Join Us?

  • Work with cutting-edge AI technologies in the cloud contact center domain.

  • Exposure to enterprise-level AI-powered customer experience transformations.

  • Competitive compensation, growth opportunities, and a collaborative work environment.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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