Call & Desktop Support

Overview

On Site
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

call center
desktop
itsm

Job Details

Role: Desktop/Call Support

Location: Malvern, PA Onsite (Local Candidates For Onsite Client Eval)

Job Description:

For 1 Call Support role one of the requirement is to ensure the candidate should support/available from 7 am ET onwards
Provide the Service Desk as a single point of contact (SPOC) for providing end-to-end ownership User Calls Incidents and management of all Service Requests, including logging, tracking, resolution, and reporting in the ITSM System (ServiceNow).
- Support Windows 11 upgrade calls Provide request fulfillment for Service Requests as assigned.
- Provide communication with all relevant stakeholders during Incident response, informing of progress and advising on work arounds.
- Support Service Request fulfillment and Incident management for all Vanguard end users devices, including desktop, laptop, mobile devices and other form factors.
- Provide self-serve capabilities for common requests for Service Desk.
- Request fulfillment of work items that come through ServiceNow for Endpoint Services and Mobility Services (i.e. internet trusted sites requests, various VDI related tasks)
- Support Major Incident calls for Workplace Services

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