MLOPS Production Support & DevSecOps Manager

Role       : MLOPS Production Support & DevSecOps Manager

Location: Columbus, OH

Duration: 3 Months C2H

MOI        : Telephonic & Skype

Primary Skills: CloudWatch, EKS, Python, Bash, AWS practitioner, IAM roles, ECR, S3 versioning

This is a 3-month contract-to-hire to hire role, and we need Candidates with a Minimum of 12+ Years of Experience, and this is an Onsite/Hybrid Model.

Job Responsibilities:

We need a hands-on leader who can own 247 production health, turn incidents into permanent improvements, and coach an 8 10 engineer team (mix of onsite and offshore) without losing touch with the code.
Key Responsibilities:

• Area What You ll Do: Incident Command & SRE Lead P1/P2 bridges for ML/LLM and batch pipelines.
• Drive root cause analysis, publish blameless postmortems, and ensure fixes are automated, not repeated.
• DevSecops Automation Patch CI/CD jobs, Helm charts, and Python utilities as part of incident follow-up.
• Embed vulnerability scans, rollback logic, and change ticket integration.
• Reliability Governance: Define & track MTTR, change failure rate, and repeat incident rate.
• Report trends to leadership in clear, metrics-first language.
• People Leadership Mentor engineers, set sprint priorities, and foster an SRE mindset in the offshore pod.
• Participate in hiring and onboarding.
• Partnerships work daily with Solution Engineering, Platform Enablement, and Architecture to harden AWS deployments, review HA/DR designs, and close security gaps.

MustHave Qualifications:

• Hands-on incident response in a machine learning or data platform environment (you have debugged Python code at 2 am.).
• Strong Python & Bash; comfortable editing pipelines, writing quickfix scripts, and reviewing pull requests.
• AWS practitioner: IAM roles, ECR, EKS, S3 versioning, CloudWatch alarms.
• Hands-on with Docker and Kubernetes.
• Track record converting Sev1 incidents into durable controls (can share concrete examples).
• Experience leading or coaching blended onshore/offshore teams.
• Familiar with DevSecops practices static scans (Snyk/Trivy), container runtime controls (Aqua Enforcer), SBOM generation.
• Skilled in creating clear, actionable postmortems for management audiences.

Nice to Have:

• Exposure to large language model operations (Bedrock, VertexAI, or similar).
• Financial services or other regulated industry background.
• Terraform and Helm chart authoring.

How We Work:

• OnCall: The manager engages in all P1/P2 events; ICs rotate night/weekend coverage.
• Culture: Every incident is an unplanned investment root causes must be hardened code, docs, or infrastructure.
• Collaboration: Teams for triage, AzureDevOps for work tracking, ServiceNow for change control.
• Location: Hybrid model; Three days a week in our Columbus office.