Overview
Skills
Job Details
Job Title: ServiceNow Developer
Location: Remote
Duration: 6+ Months (Contract)
Job Description
We are seeking a skilled ServiceNow Developer to design, configure, and maintain ServiceNow applications and integrations. The ideal candidate will have strong technical expertise across the ServiceNow platform, hands-on development experience, and a solid understanding of ITSM and ITIL processes.
Key Responsibilities
ServiceNow Platform Expertise
Strong understanding of ServiceNow architecture (tables, scripts, workflows, ACLs, etc.).
Experience with ITSM modules such as Incident, Problem, Change, Request, and CMDB.
Familiarity with ServiceNow App Engine for building custom applications.
Scripting & Development
Proficiency in JavaScript for ServiceNow scripting.
Hands-on experience with Glide API (GlideRecord, GlideSystem, GlideAjax, etc.).
Development of Business Rules, Script Includes, UI Policies, Client Scripts, Workflow Scripts.
Service Portal development using AngularJS, HTML, and CSS.
Building integrations with third-party systems using REST/SOAP APIs.
Configuration & Administration
Configure workflows, Flow Designer, and automation rules.
Set up forms, fields, and UI actions.
Manage access control rules (ACLs).
Configure and support Service Catalog and Request Management.
ITSM & ITIL Knowledge
Familiarity with ITIL best practices (especially Incident, Change, Problem, and Asset Management).
Experience with SLA configurations, escalations, and notifications.
Integration & Automation
Utilize Integration Hub for no-code/low-code integrations.
Implement Orchestration for automating IT tasks.
Configure and maintain MID Server for on-premise integrations.
Performance & Troubleshooting
Use debugging tools such as Script Debugger and System Logs.
Optimize script and query performance.
Monitor and maintain instance health.
Security & Compliance
Implement Role-Based Access Control (RBAC).
Ensure data protection and encryption compliance.
Adhere to governance and compliance frameworks.
Reporting & Analytics
Create dashboards, reports, and performance analytics.
Develop CMDB-related reporting and SLA tracking.