Overview
Skills
Job Details
Print Support
Basic programming skill required to analyze logic in document processing modules.
Log on and review overnight processing status and performance in the following systems:
Quadient Impress Automate
Planet Press Connect Workflow
Roc Software Rhapsody
RSA Rochester Software QDirect
This includes reviewing logs, services, and job status, confirming record and page counts; also spotting and beginning the remedy of problems and notifying the appropriate business associates.
Experience in a role as a print process support or operational position, so that a thorough understanding of digital printing is present.
Possess Windows Server administration skills through experience or certification.
Experience in troubleshooting or problem isolation with software, especially the middleware found in print shops; solutions that get in between receipt of raw PDF documents and preparation of letters to be mailed in to batches for manufacturing.
Librarian Support
Understanding and using basic linux ,unix skills required to utilize administrative servers if/when needed.
Log on and review overnight processing status and performance in the following systems:
For Midrange Librarian team:
Dimensions CM
Roc Software Rhapsody (only if needed)
This includes reviewing logs and services, also locating any issues with systems, Linux / Unix and web links for connections then notifying the appropriate team. (Linux, Windows, Desktop, or Unix SES)
Experience with dealing with test and production system connections in various environments.
Ability to deal with different tech services areas for issues in a professional manner.
Ability to communicate any issues/cases with outside vendor support companies in a
Proper professional manners.
For Dimensions software, basic knowledge of Windows (as there are agents)
Monitoring system for any downtime.
Logging onto systems confirming system (Dimensions ) is up to be available 24 hours a day, especially for offshore usage.
For Rhapsody, adding reports, editing reports, removing any obsolete reports from software and Unix boxes. Enable/Disable distribution destinations. Able to communicate with the Production Control team regarding disc space usage and anything in this paragraph.
Experience in troubleshooting or problem isolation with assigned midrange librarian software, especially with access to developers, Sign on issues, code issues (various issues). etc.
This role is fully remote.