Overview
On Site
USD 49.00 - 53.00 per hour
Full Time
Skills
Mapping
Collaboration
Quantitative Research
Functional Requirements
Prototyping
Change Management
Training
Performance Monitoring
Information Technology
Business Analysis
Service Design
Management
Service Integration and Management
IT Service Management
ITIL
ServiceNow
Research
Design Thinking
JIRA
MIRO
Microsoft Visio
Life Insurance
Privacy
Security Clearance
LOS
Law
Job Details
Akkodis is seeking a Business Analyst for a contract with a client in Chicago, IL(Remote). will lead service research and journey mapping efforts, while driving strategic alignment and stakeholder collaboration throughout the design lifecycle.
Rate Range: $49/hour to 53/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Business Analyst job responsibilities include:
Required Qualifications:
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shashank.Tewari@
Pay Details: $49.00 to $53.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Rate Range: $49/hour to 53/hour; The rate may be negotiable based on experience, education, geographic location, and other factors.
Business Analyst job responsibilities include:
- Conduct qualitative and quantitative research to understand user needs, behaviors, and pain points across service journeys.
- Gather and document detailed business and functional requirements by collaborating with stakeholders.
- Create and analyze customer journey maps and service blueprints to identify areas for improvement.
- Facilitate design thinking workshops and support prototyping of service solutions.
- Ensure strategic alignment of service design initiatives with business goals and operating models.
- Support implementation and change management, including training and performance monitoring.
Required Qualifications:
- Bachelor's degree in business Analysis, Service Design, Human-Centered Design, Information Technology, or a related field.
- Minimum 5 years of experience in business analysis, service design, or a related role within complex service ecosystems.
- Hands-on experience with Service Integration and Management (SIAM) and ITSM/ITIL frameworks, including tools like ServiceNow.
- Proven ability to conduct service research, create journey maps, and facilitate design thinking workshops using tools such as Jira, Miro, and Visio.
If you are interested in this role, then please click APPLY NOW. For other opportunities available at Akkodis, or any questions, feel free to contact me at Shashank.Tewari@
Pay Details: $49.00 to $53.00 per hour
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ;br>
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.