Senior IT Specialist HBITS-07-14370

in person interview

Tech Valley Talent (TVT) is a HBITS PRIME Vendor, and we have an opening for a Senior IT Specialist HBITS-07-14370

DURATION: 30 Months

LOCATION: Brooklyn, NY - Hybrid

Supports the ongoing operation of personal computing devices, applications, and network resources in the OASAS location; ensuring the standardized, efficient, and reliable operation of the office's PCs, network, file and print services, and video teleconferencing environment.

Provides hands-on and remote (as necessary) technical assistance to end-users in response to agency ITSM incidents and requests. Support may entail resolving and/or escalating general day to day trouble tickets to providing teleconference/video conference support to agency staff.

Qualifications

• IT Specialist- Works in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms - beyond that of a Programmer.
  
• Senior- 60 - 84 months: Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education.
  
• 78 Months - Technical experience in end-user desktop troubleshooting and support.
  
• 78 Months - Technical experience with office-wide PC, laptop, network and printer/peripheral troubleshooting and support activity.
  
• 72 Months - Experience with ticket management software and related procedures (e,g, ITSM Service Now)
  
• 72 Months - Experience supporting, troubleshooting, and operating video-teleconference equipment.
  
• 72 Months - Experience with the Microsoft Suite of products as well as Desktop O/S.
  
• 48 Months - Experience working as a support manager in an IT environment with responsibility for self-managing and supporting all aspects of IT within a setting supporting 75+ staff.
  
• 48 Months - Experience in understanding and compliance with confidentiality related to sensitive data. ( e.g., HIPAA/HITECH Law, Pub 1075)
  
• 48 Months - Experience in a customer service related support position providing direct, in-person technical support to Executive level clients/customers and administrators
  
• 48 Months - Experience managing and prioritizing support calls
  
• 24 Months - Experience with internet-based teleconference software support (e.g. WebEx, MS Teams, Zoom)

Day-to-Day tasks

• Monitor/oversee the local technical environment to ensure proper functioning (e.g. ensure network infrastructure, video conference, and other local systems are operational.)
  
• Work with client agency to ensure timely incident reporting and service request entry through ITSM Service Now
  
• Understand the ITS organization in order to work effectively with ITS Dedicated Support Team, Workplace Services, and Enterprise Operations teams to ensure timely resolution and appropriate escalation
  
• Support end-user desktop environment and ensure automated updates of PCs and laptops via central operations occur.
  
• Triage and resolve user access issues.
  
• Provide direction to agency for submitting tickets, requesting training and locating resources offered by ITS .
  
• Ensure familiarity and proficiency in technical support of video conferencing equipment; reach out to ITS colleagues and/or vendor support (when available) for assistance
  
• Provide basic 'how to' instruction to users for common desktop functionality/software issues, and for establishing video conference calls and use of technology to present or share information.

TVT is an Information Technology (IT) professional business leader providing IT services to the public sector. Our firm is founded on the values of high integrity, trust, honesty, and commitment. We take pride in providing exceptional value to our clients by supplying and delivering the best IT project-based and hourly talent across the nation. We are business partners with many technology solution providers such as IBM, AWS, Google, Microsoft, Oracle, Tableau, Salesforce, and others. Tech Valley Talent provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type protected by federal, state, or local laws. This policy applies to all terms and conditions of employment.