Overview
On Site
$Market
Full Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12+ month(s)
Skills
Automation
QA
Test
Jira/qTest
ETL/SQL
IVR
Spanish Fluency
Job Details
Job Title: Senior QA Engineer (English & Spanish Fluency)
Location: Fort Worth, TX (On-site)
Duration: Long term
Industry: Utility
About the Role
You will join the QA team at the client to ensure high-quality delivery of our sales, billing and IVR systems. You'll actively participate in functional, data and integration testing - with a strong emphasis on configuration, ETL and IVR workflows. Your bilingual (English/Spanish) skills will help support a diverse stakeholder base and drive clear communication across teams.
Key Responsibilities
- Develop, execute and maintain test plans, test cases and test scripts for IVR, ETL and business-critical systems
- Perform backend data validation and database testing using SQL
- Use test-management tools (e.g., JIRA, qTest) to log defects, manage test cycles and support test-reporting
- Collaborate with developers, business analysts and stakeholders to review requirements, identify test scenarios and ensure traceability
- Conduct IVR testing including inbound/outbound call flows, prompts, data integration and logging
- Validate complex ETL data pipelines: source to target, transformation rules, data quality checks
- Participate in daily scrum meetings, status reporting and continuous improvement of QA processes
Required Skills
- Fluent in English and Spanish (verbal and written)
- Strong experience with JIRA and qTest (or equivalent test-management tools)
- Proficiency in SQL for data validation, joins, aggregations, and ETL testing
- Hands-on experience with ETL process testing: understanding of data flows, validation of business rules
- Experience in IVR testing or telephony-based system testing (call flows, IVR prompts, telephony integration)
- Solid functional and integration testing background; good understanding of software QA lifecycle
Preferred Attributes
- Excellent communication skills in both English and Spanish
- Detail-oriented, methodical, with strong analytical and problem-solving skills
- Comfortable working onsite in Dallas, collaborating closely with cross-functional teams
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