Application Support - Bilingual (English/Korean)

  • Ridgefield Park, NJ
  • Posted 3 days ago | Updated 3 days ago

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)

Skills

SAP
Hana
Support

Job Details

Position : Application Support Specialist Contract Period: 1 Year contract Work Location: Ridgefield Park, NJ Korean/English bilingual

Responsibilities:
Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
Review source code and system configurations to assist in root cause identification.
Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
Document all customer interactions, issue details, and resolutions in accordance with established procedures.
Communicate technical findings clearly and professionally to both technical and non-technical audiences.
Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.

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