Service Desk Technician

Role Overview

Join our Service Desk team and deliver exceptional customer service while providing Level 1 technical support. As the first point of contact for IT-related issues, you'll play a critical role in diagnosing problems, guiding users, and ensuring smooth technology operations across the organization.

Key Responsibilities

• Serve as the initial contact within the IT Department, gathering and analyzing information to resolve technical issues.
• Address questions related to installation, configuration, customization, and usage of assigned products.
• Utilize Knowledge Base articles and SOPs to resolve known issues efficiently.
• Escalate complex cases to Level 2 or Level 3 support when necessary.
• Manage break/fix scenarios, troubleshoot software/hardware issues, and perform installations and repairs (including in-house or coordinating depot services).
• Provide clear, professional communication with business associates while delivering effective solutions.
• Accurately log activities and track requests in the ticketing system.
• Assist with hardware/software installation, configuration, and ongoing usability within established standards.
• Perform hardware troubleshooting, device imaging, and resolve issues such as "stuck sessions" for end users.

Core Skills

• Help Desk / Service Desk Support
• Troubleshooting (Windows 10, Active Directory, Office 365)
• Password resets
• Hardware support and repair

Additional Qualifications

• Exceptional customer service skills with the ability to empathize and resolve issues professionally.
• Strong problem-solving and troubleshooting abilities.
• Excellent verbal, written, and interpersonal communication skills.
• Advanced experience in at least three of the following:
  • Computer hardware
  • Windows OS
  • Microsoft Office
  • Active Directory
  • VDI
  • Telephony
  • Desktop imaging
  • Hardware provisioning
  • Remote user access
• Familiarity with remote/home office support challenges.
• Ability to work collaboratively and demonstrate strong soft skills.

Pay and Benefits
The pay range for this position is $20.00 - $24.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Neenah,WI.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.