IT Support Analyst - (POS, Payment Systems, & Retail Services - Symphony POS and GEMpay)

Position: IT Support Analyst (POS, Payment Systems, & Retail Services - Symphony POS and GEMpay)

Location: Remote

Duration: Long term contract

Job Summary:

The Service and Support Analyst provides technical and operational support for the Dining Services and Symphony point-of-sale (POS) platform and the GEMpay Badge Payroll Deduct system. This role ensures sea and collaborates with business stakeholders to enhance user experience and system performance.

Key Responsibilities:

• Provide frontline support for the Symphony POS system used in Dining Services and Gift Shops, i
• Manage and resolve Badge Payroll Deduct (GEMpay) system issues, ensuring accurate and timely pa
• Collaborate with business units to understand operational needs and deliver effective technical
• Monitor system performance and escalate complex issues to vendors or internal T&D teams as nee(
• Assist with system upgrades, testing, and go-live support for new implementations or enhancemel
• Train end users on system functionality and best practices.
• Document support procedures, issue resolutions, and system configurations.
• Participate in cross-functional projects to improve service delivery and system integration.

Qualifications:

• Experience supporting POS systems, preferably Symphony or similar retail platforms.
• Familiarity with payroll deduction systems such as GEMpay.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service abilities.
• Ability to work independently and collaboratively in a fast-paced environment. Preferred Skills:
• Experience with Symphony POS and GEMpay or similar retail/payroll systems.
• Strong troubleshooting and customer service skills.
• Ability to mentor and guide Team members or Consultants.
• Familiarity with project management principles and tools.
• Excellent communication, organization, and time management skills.