ServiceNow DevOps Manager

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at ;br>
Job Function:
Technology Product & Platform Management

Job Sub Function:
Technology Operations Support

Job Category:
Scientific/Technology

All Job Posting Locations:
Raritan, New Jersey, United States of America

Job Description:

Position Overview:
We are seeking a manager-level individual contributor to oversee operations and resource management for our large ServiceNow instance supporting ITSM, SecOps, and GRC. The role focuses on ensuring optimal platform performance through reactive break-fix management, proactive capacity planning, and the coordination of new enhancements. This position requires strong organizational skills to coordinate resources for both operations and development projects, along with proficiency to support departmental finance planning and budget tracking.

Key Responsibilities:

• Operations & Incident Management:
  
  • Oversee reactive break-fix processes to address platform issues as they arise.
  • Manage problem investigation for recurring issues, identifying root causes, and driving towards timely resolution.
• Capacity & Performance Management:
  
  • Conduct proactive capacity management, including monitoring and planning for storage capacity and performance metrics.
  • Ensure the platform remains scalable and efficient to support current and future demands.
• Resource & Development Management:
  
  • Manage all contract resource SMEs across operations and development from multiple vendors, ensuring effective deployment and utilization.
  • Coordinate new demand processes in support of periodic releases of new enhancements into the platform, ensuring smooth integration and minimal disruption.
• Financial & Budget Tracking:
  
  • Support departmental finance and budget tracking, providing estimates and financial oversight for operations and development projects.
• SOW Coordination & Contractor Oversight:
  
  • Organize and coordinate the Statement of Work (SOW) process by compiling SOW content, providing accurate estimates, soliciting bids, and executing agreements.
• Stakeholder Communications:
  
  • Serve as the primary point of contact for management and stakeholders, effectively translating technical issues and project updates.
• Location Requirement:
  
  • This role requires the candidate to be onsite in Raritan, NJ at least 3 days per week.

Qualifications:

• At least 5 years of relevant experience is required.
• Proven experience in managing IT operations, capacity planning, and resource coordination.
• Familiarity with ServiceNow or similar ITSM platforms sufficient to communicate effectively with technical teams and stakeholders.
• Strong organizational skills with a track record of successfully leading multiple projects simultaneously.
• Ability to work collaboratively across departments and handle vendor relationships.
• Experience in writing and executing SOWs is highly desirable.
• A college degree is preferred but not required.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The anticipated base pay range for this position is :
$100,000-$172,500

Additional Description for Pay Transparency:
Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)). Employees are eligible for the following time off benefits: Vacation - up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year Additional information can be found through the link below. The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.