Overview
Skills
Job Details
About Apexon:
Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. We have been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation.Apexon brings together distinct core competencies in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences to help businesses capitalize on the unlimited opportunities digital offers. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving clients toughest technology problems, and a commitment to continuous improvement. Backed by Goldman Sachs Asset Management and Everstone Capital, Apexon now has a global presence of 15 offices (and 10 delivery centers) across four continents.
We enable #HumanFirstDIGITAL
SRE Service Availability Manager
JOB SUMMARY:
The SRE Service Availability Manager plays a key role in ensuring the peak performance and availability of our Enterprise IT infrastructure and services. This position combines proactive site reliability engineering with adept incident command to lead our efforts in minimizing service disruptions and enhancing our technology landscape. With a focus on automation, cloud technologies, and continuous process improvement, the ideal candidate brings a mix of technical expertise and leadership skills, aimed at delivering exceptional service reliability. This role demands a proactive problem-solver with extensive experience in IT operations and a passion for innovation, ready to tackle challenges in a dynamic, 24x7x365 environment.
CANDIDATE PROFILE
Required Qualifications:
- 5+ years of experience in an information technology environment
- 3 years of experience in information technology focused on IT Operations that include troubleshooting complex network, server, storage, and/or application issues.
- 2 years minimum operations experience involving incident, problem, change, and release management that included leading calls and documenting outcomes.
- Undergraduate degree or or equivalent experience/certification.
- Ability to cover shifts in a 24x7x365 environment and on-call responsibilities.
- Proficiency in scripting languages (Python, Shell) and familiarity with automation tools (such as Ansible, Jenkins).
- Experience with cloud platforms (AWS, Azure, Google Cloud Platform), infrastructure as code, and containerization technologies.
- Experience in incident command or incident management in a technology environment.
- Strong problem-solving, organizational, and analytical skills
Preferred Qualifications
- ITIL Foundations v3+ Certification.
- Demonstrated experience with ITSM suites, e.g., ServiceNow.
- Demonstrated experience with various monitoring, performance, or capacity tools.
- Experience with continuous integration/continuous deployment (CI/CD) pipelines and DevOps practices.
- Familiarity with Site Reliability Engineering principles and concepts.
- Strong leadership qualities, including decisiveness, and the ability to motivate teams, along with the ability to manage stressful situations calmly and effectively.
- Ability to create constructive relationships, influence, and communicate with varying levels of associates and management.
- Ability to solve complex, cross-functional issues.
- Strong knowledge of Server, Storage, Network, Middleware, Application and Cloud technologies.
- A high degree of curiosity and a drive to seek more efficient ways of delivering service.
Our Commitment to Diversity & Inclusion:
Did you know that Apexon has been Certified by Great Place To Work , the global authority on workplace culture, in each of the three regions in which it operates: USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals. Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. You can read about our Job Applicant Privacy policy here Job Applicant Privacy Policy (apexon.com)
Our Commitment to Environment:
Actively contribute to Apexon's commitment to environmental responsibility by following sustainable practices and supporting ESG initiatives.
Our Perks and Benefits:
Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning/upskilling experience and provide care and support for you and your loved ones. As an Apexon Associate, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.
We also offer:
o Health Insurance with Dental & Vision
o 401K Plan
o Life Insurance, STD & LTD
o Paid Vacations & Holidays
o Paid Parental Leave
o FSA Dependent & Limited Purpose care