Technical Services Manager

Job Description

ECS is seeking a Technical Services Manager to work in our Arlington, VA office. Please Note: This position is contingent upon contract award.

The Technical Services Manager is responsible for the oversight, management, and optimization of all technology infrastructure services supporting a premier law enforcement agency. This leader ensures the reliability, performance, and security of the agency's cloud and on-premises infrastructure, including servers, networks, databases, storage, and telecommunications. The Technical Services Manager acts as a bridge between technical infrastructure and business applications, ensuring seamless service delivery and alignment with organizational goals.

Key Responsibilities

• Infrastructure Management & Oversight:
• Oversee the design, deployment, and maintenance of IT infrastructure, including cloud platforms, servers, storage, networks, databases, and telecommunications systems.
• Ensure high availability, scalability, and performance of infrastructure services to support mission-critical operations.
• Lead modernization and optimization initiatives for multi-cloud environments, network architecture, and mobility services.
• Technical Leadership:
• Provide expert guidance on infrastructure best practices, security standards, and compliance with federal and agency policies.
• Manage disaster recovery, business continuity, and backup strategies for all infrastructure components.
• Oversee cross-cloud migrations, platform upgrades, and integration of emerging technologies.
• Team & Resource Management:
• Supervise and mentor technical teams, including engineers and support staff, to ensure effective service delivery.
• Assign tasks, monitor performance, and foster professional development within the infrastructure team.
• Coordinate with other LOB managers and stakeholders to align infrastructure initiatives with agency objectives.
• Quality Assurance & Compliance:
• Ensure all infrastructure services meet or exceed key performance indicators (KPIs) and quality standards.
• Maintain compliance with regulatory requirements, such as NIST, FISMA, and DOJ/agency-specific policies.
• Oversee asset management, configuration management, and adherence to lifecycle management best practices.
• Continuous Improvement & Reporting:
• Identify opportunities for automation, cost optimization, and process improvements within the infrastructure domain.
• Develop and maintain infrastructure documentation, diagrams, and performance reports.
• Prepare and present regular status updates and performance metrics to senior leadership and government stakeholders.

Required Skills

• Education:
• Bachelor's degree in IT, Computer Science, Information Systems, Management, or a related field at time of proposal submission.
• Experience:
• Minimum of six (6) years of recent experience providing program management for infrastructure services similar to the work described, including compliance with industry best practices.
• Direct, relevant experience within the last two years.

Additional Requirements

• U.S. citizenship.
• Excellent oral and written communication skills.
• Ability to present technical material to senior stakeholders.
• Strong organizational and time management abilities.
• Ability to adapt to evolving technologies and changing mission requirements.

This position is contingent upon contract award and requires a proactive leader with a proven track record in infrastructure management, cloud technologies, and team leadership for a premier law enforcement agency.

Desired Skills

• Deep understanding of IT infrastructure components: servers, networks, storage, databases, cloud technologies.
• Knowledge of application development methodologies and software architecture.
• Expertise in network security, data protection, and regulatory compliance.
• Strong analytical, problem-solving, leadership, and team-building skills.
• Excellent communication and collaboration abilities to work with cross-functional teams.
• Certifications (Desired):
• Current Project Management Certification (e.g., PMI PMP Certification).

ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.