Overview
On Site
USD 60.27 - 60.27 per hour
Full Time
Skills
Service Management
User Experience
Qlik Sense
SLA
Management
Process Improvement
Documentation
Service Operations
Training
Computer Science
Information Technology
IT Service Management
Asset Management
ITIL
Performance Management
Project Management
Preventive Maintenance
ServiceNow
Business Analysis
Agile
Microsoft Power BI
Dashboard
Communication
Taxes
Life Insurance
Marketing Intelligence
MI
Collaboration
Partnership
Business Transformation
Law
Job Details
**MUST already reside in Michigan- onsite 4x a week in Dearborn, MI**
**CANNOT leverage Corp-to-Corp**
Role: ServiceNow Business Analyst
Job Description
We are excited to offer an opportunity to assist in improving the service offering of PC Renewal and asset management via ServiceNow. This position will be part of the PC Renewal Service Management and User Experience team, dedicated to supporting global customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers' mission-critical objectives.
Responsibilities:
Develop and implement ticketing/metrics dashboards via native ServiceNow capabilities or via PowerBI and QlikSense to convey current statuses and SLA adherence to the service team and management.
Collaborate with functional teams and contribute to process improvement and documentation.
Assist with best practices to continually improve PC Renewal service operations associated within the ServiceNow platform as it relates to the PC Renewal business.
Ensure global alignment for ITSM practices within the ServiceNow platform.
Assist with the training of Planning and Operational staff.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
In-depth knowledge of ServiceNow ITSM and Asset Management processes and best practices.
Willingness to learn and be self driven.
Excellent communication skills.
Familiarity with Agile development methodologies and ITIL v3 or v4 Certification preferred.
Must be available to work from 8AM EST to 5PM EST.
Skills
ServiceNow, Business analysis, Agile, power bi, dashboard
Additional Skills & Qualifications
Great Communication, ability to analyze and pull data from multiple platforms for a single pane of glass view
Job Type & Location
This is a Contract position based out of Dearborn, MI.
Pay and Benefits
The pay range for this position is $60.27 - $60.27/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Dearborn,MI.
Application Deadline
This position is anticipated to close on Dec 21, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
**CANNOT leverage Corp-to-Corp**
Role: ServiceNow Business Analyst
Job Description
We are excited to offer an opportunity to assist in improving the service offering of PC Renewal and asset management via ServiceNow. This position will be part of the PC Renewal Service Management and User Experience team, dedicated to supporting global customers. This role is ideal for individuals who are adept at navigating dynamic environments and are committed to delivering exceptional value in alignment with our customers' mission-critical objectives.
Responsibilities:
Develop and implement ticketing/metrics dashboards via native ServiceNow capabilities or via PowerBI and QlikSense to convey current statuses and SLA adherence to the service team and management.
Collaborate with functional teams and contribute to process improvement and documentation.
Assist with best practices to continually improve PC Renewal service operations associated within the ServiceNow platform as it relates to the PC Renewal business.
Ensure global alignment for ITSM practices within the ServiceNow platform.
Assist with the training of Planning and Operational staff.
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
In-depth knowledge of ServiceNow ITSM and Asset Management processes and best practices.
Willingness to learn and be self driven.
Excellent communication skills.
Familiarity with Agile development methodologies and ITIL v3 or v4 Certification preferred.
Must be available to work from 8AM EST to 5PM EST.
Skills
ServiceNow, Business analysis, Agile, power bi, dashboard
Additional Skills & Qualifications
Great Communication, ability to analyze and pull data from multiple platforms for a single pane of glass view
Job Type & Location
This is a Contract position based out of Dearborn, MI.
Pay and Benefits
The pay range for this position is $60.27 - $60.27/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Dearborn,MI.
Application Deadline
This position is anticipated to close on Dec 21, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.