Digital Support Specialist

We have a remote, 6 month contract opportunity for a Digital Support Specialist to monitor digital billboards across the country. Ideally we are looking for someone that has 2-3 years of technical support and can commit to the shift requirements with strong communication and documentation skills.

? Help serve the front line of incoming technical service requests, outage incidents and digital

equipment replacements across Clear Channel's digital signage network.

? Communicate with installation, service, maintenance and software/hardware engineers -

both internally and externally - as part of a technical support helpdesk.

? Document system incident outcomes and prioritize escalated issues in our incident and

service tracking system.

? Respond with a great sense of urgency to demanding deadlines in a fast-paced

environment; identify opportunities for improvement for all incidents and problems; follow

internal processes with a high level of detail.

? Monitor Webcams for visual issues on digital billboards.

? Utilize various monitoring systems to identify issues with the digital billboards.

? High school graduate; bachelor's degree preferred.

* 2-3 years of IT support experience

? Ability to interact comfortably with a variety of people over the phone, email or instant

messaging apps, at all levels within the company as well as representatives of our

manufacturers and service contractors.

? Ability to work independently and maintain a high level of productivity.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.


It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.