Network Engineer

Job#: 2067043

Job Description:

Job Title: Network Engineer

Pay Rate: $60 - 64/hr (W2)

Location: Anaheim, CA (Onsite, 5 days/week)

Contract Duration: 12 months, with potential for conversion

About the Role

We are seeking a skilled Network Engineer to join our clients NetOps team in Anaheim, CA, supporting critical network infrastructure. This role combines Tier 1 and Tier 2 support, focusing on incident response, network troubleshooting, and project deployment. The position requires onsite presence near the Disneyland Resort and participation in a 24/7 on-call rotation.

Key Responsibilities

• Incident Response & Monitoring: Monitor DNs (Dedicated Networks), Reedy Creek, Retail, and C3PO environments using tools like LogicMonitor and ServiceNow. Respond to ticketed incidents and requests via chat channels, ensuring resolution.
• On-Call Support: Participate in a 4-person, 24/7 on-call rotation using PagerDuty (12-hour shifts, 7 days, alternating day/night weeks). Provide first response to network issues, with shifts scheduled from 6am/6pm.
• Network Maintenance: Perform MAC (Moves, Adds, Changes) work, accept new network handoffs, and execute configuration compliance and OS currency updates via RITM.
• Project Deployment: Support network deployments, including iOS upgrades and security feature implementation, primarily during off-hours (Monday-Thursday nights).
• Troubleshooting: Conduct Layer 2/3 troubleshooting (Ethernet, routing, switches) to maintain network stability across Cisco-based infrastructure.

Supported Networks

• DNs: Dedicated networks for locations at clients site
• Reedy Creek: Network support for power and emergency services.
• Retail: Connectivity for retail stores across North America, in collaboration with a dedicated Retail Support group.
• C3PO: Disney Global Network (DGN) connectivity to cloud providers (AWS, Google, Azure), focusing on transport networks (routers/switches).

Required Skills & Experience

• Technical Expertise:
  • Strong Layer 2/3 troubleshooting skills (Ethernet, routing, switches).
  • Working knowledge of Cisco equipment (CCNP-level expertise, certification not required).
  • Familiarity with Palo Alto firewalls (functionality and operation, though supported by another team).
  • Experience with cloud transport solutions (AWS, Google, Azure).
  • Proficiency with tools like ServiceNow and LogicMonitor.
• Availability: Must be local to Anaheim, CA, and able to work onsite 5 days/week
• On-Call Commitment: Comfortable with a 24/7 on-call rotation, including a 24-hour shift during day/night transitions (6pm Sunday-6pm Monday).
• Soft Skills: Strong problem-solving, communication, and teamwork abilities to collaborate with cross-functional teams.

Schedule & Work Environment

• Normal Hours: Business hours with additional after-hours work (post-Park hours or pre-start-of-day) for planned maintenance, typically Monday-Thursday nights.
• On-Call Rotation: Two weeks on-call (one week nights, one week days) followed by two weeks off-call in a 4-person rotation. Shifts begin Monday 6pm and end Sunday 6pm two weeks later.
• Weekend Work: Primarily reserved for incident response.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.