Overview
On Site
USD 22.00 - 28.00 per hour
Full Time
Skills
Technical Support
Remote Support
Software Troubleshooting
Network Administration
Computer Hardware
Network
Laptop
Printers
Mobile Devices
Management
Server Administration
LAN
WAN
Switches
Routers
Wireless Communication
Virtual Private Network
Recovery
Data Integrity
Issue Tracking
ServiceNow
JIRA
Collaboration
Inventory
Lifecycle Management
Procurement
Dynamics
Computer Science
Information Technology
Help Desk
Microsoft Windows
OS X
Microsoft Office
Active Directory
DNS
Dragon NaturallySpeaking
DHCP
TCP/IP
Computer Networking
Veeam
Acronis
Microsoft Operating Systems
Microsoft Windows Server
Backup
Server Hardware
Conflict Resolution
Problem Solving
Communication
Customer Service
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
We are seeking a skilled and customer-focused Help Desk Technician to join our IT team. This role is responsible for providing deskside and remote technical support to end-users, ensuring efficient operation of systems, networks, and applications. The ideal candidate will have hands-on experience in deskside support, application troubleshooting, network management, data backup and recovery, and server maintenance.
Key Responsibilities:
Provide first and second-level support for hardware, software, and network issues via phone, email, chat, or in-person.
Troubleshoot and resolve desktops, laptops, printers, mobile devices, and peripheral equipment problems.
Install, configure, and maintain end-user systems and applications, including business-critical software.
Assist in managing user accounts, permissions, and security settings in Active Directory and other platforms.
Perform routine server maintenance tasks, including patching, monitoring, and basic administration.
Support LAN/WAN infrastructure, including switches, routers, wireless access points, and VPN connectivity.
Execute scheduled backup and recovery processes, ensuring data integrity and availability.
Maintain detailed records of support requests, issues, and resolutions in the ticketing system (e.g., ServiceNow, Jira, etc.).
Collaborate with other IT staff to escalate and resolve complex technical issues.
Assist with IT asset inventory, lifecycle management, and procurement.
Participate in on-call rotation and provide after-hours support as needed.
Dynamics 365 Experience a plus
Skills
Help desk support, Help desk, Customer service, Active directory, Office 365, Desktop, Windows, Troubleshooting
Additional Skills & Qualifications
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
2+ years of experience in a Help Desk or Deskside Support role.
Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common enterprise applications.
Familiarity with Active Directory, DNS, DHCP, TCP/IP, and basic networking concepts.
Experience with backup solutions (e.g., Veeam, Acronis, Windows Server Backup).
Understanding of server hardware/software environments and basic troubleshooting.
Excellent problem-solving, communication, and customer service skills.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Florham Park,NJ.
Application Deadline
This position is anticipated to close on Jun 21, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are seeking a skilled and customer-focused Help Desk Technician to join our IT team. This role is responsible for providing deskside and remote technical support to end-users, ensuring efficient operation of systems, networks, and applications. The ideal candidate will have hands-on experience in deskside support, application troubleshooting, network management, data backup and recovery, and server maintenance.
Key Responsibilities:
Provide first and second-level support for hardware, software, and network issues via phone, email, chat, or in-person.
Troubleshoot and resolve desktops, laptops, printers, mobile devices, and peripheral equipment problems.
Install, configure, and maintain end-user systems and applications, including business-critical software.
Assist in managing user accounts, permissions, and security settings in Active Directory and other platforms.
Perform routine server maintenance tasks, including patching, monitoring, and basic administration.
Support LAN/WAN infrastructure, including switches, routers, wireless access points, and VPN connectivity.
Execute scheduled backup and recovery processes, ensuring data integrity and availability.
Maintain detailed records of support requests, issues, and resolutions in the ticketing system (e.g., ServiceNow, Jira, etc.).
Collaborate with other IT staff to escalate and resolve complex technical issues.
Assist with IT asset inventory, lifecycle management, and procurement.
Participate in on-call rotation and provide after-hours support as needed.
Dynamics 365 Experience a plus
Skills
Help desk support, Help desk, Customer service, Active directory, Office 365, Desktop, Windows, Troubleshooting
Additional Skills & Qualifications
Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
2+ years of experience in a Help Desk or Deskside Support role.
Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and common enterprise applications.
Familiarity with Active Directory, DNS, DHCP, TCP/IP, and basic networking concepts.
Experience with backup solutions (e.g., Veeam, Acronis, Windows Server Backup).
Understanding of server hardware/software environments and basic troubleshooting.
Excellent problem-solving, communication, and customer service skills.
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $22.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Florham Park,NJ.
Application Deadline
This position is anticipated to close on Jun 21, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.