Service Delivery Technician

Description

Robert Half is searching for a IT Support Engineer to support a brewery based in Portland, OR. This IT Support Engineer will be responsible for handling local site support, troubleshooting technical issues and onboarding and offboarding users. This position is a 6 month contract to hire position that is 100% Onsite in Portland with once a month travel to Bend and Eugene. Apply today!

Job Details:

Schedule: Monday - Friday Core Business Hours

Duration: 6 month contract to hire

Location: Portland, OR and surrounding sites.

• Once a month travel to Bend and Eugene, OR

Job Duties:

• Act as the on-site escalation point for Service Desk tickets and issues that require in-person or higher-tiered technical assistance across Pacific Northwest (PNW) locations.
• Proactively maintain IT infrastructure at designated sites, ensuring systems are functioning optimally. Address gaps in support coverage by coordinating with regional teams and stepping in as needed to minimize downtime.
• Serve as the go-to technical resource for business teams at the site. Provide tailored IT solutions aligned with the specific needs of the local operations and ensure seamless alignment with corporate IT standards.
• Utilize elevated permissions to manage user access and identity, including creating and modifying Active Directory accounts, managing membership in security groups and distribution lists, and enforcing access controls and compliance standards
• Ensure IT systems and access are properly configured for new hires, including provisioning laptops, setting up email, and configuring necessary software. Coordinate secure and timely deactivation of accounts and retrieval of assets during offboarding. Support an average of under 20 onboardings per month.
• Work closely with the Managed Service Provider (MSP) to ensure a clean and efficient handoff of front-line issues. Act as the internal point of contact to bridge any gaps between the business and the MSP support structure.
• Monitor and respond to issues in the escalation queue, providing timely resolutions or engaging appropriate internal teams when needed. Ensure incident response processes are followed and documented properly.
• Collaborate with the outsourced service desk team to triage and resolve Tier 1 and Tier 2 issues. Assist with knowledge sharing, training, and process improvement to reduce repeat issues and enhance service desk efficiency.

Requirements

• 3+ years of experience in IT Support Engineer position or related role.
• Proficient in managing both on-premises and Azure Active Directory environments.
• Experienced with device imaging and endpoint management using Microsoft Intune and Autopilot.
• Skilled in maintaining IT asset and inventory tracking systems.
• Hands-on knowledge of networking technologies including Wi-Fi, VPN, Ethernet, and printer connectivity.
• Capable of delivering effective remote technical support across distributed teams.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.