Overview
On Site
USD 40,000.00 - 48,000.00 per year
Full Time
Skills
Laptop
Printers
Issue Tracking
Provisioning
Remote Desktop
Collaboration
Problem Solving
Conflict Resolution
Microsoft Windows
Technical Support
Computer Hardware
Cisco
Citrix
Network
Management
Active Directory
Microsoft Technologies
Remote Desktop Services
Remote Support
Documentation
Help Desk
Customer Service
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Help Desk Analyst to join our team in St. Louis Park, Minnesota. In this role, you will be the first point of contact for technical support, assisting users with a variety of hardware, software, and system-related issues. This position offers an excellent opportunity to combine your customer service skills with your technical expertise in a fast-paced automotive environment.
Responsibilities:
Deliver outstanding technical support and customer service to end users, ensuring timely resolution of issues.
Diagnose and resolve hardware and software problems involving desktops, laptops, printers, and other peripheral devices.
Maintain detailed records of user inquiries and solutions within the helpdesk ticketing system.
Escalate unresolved or complex technical problems to senior team members when necessary.
Manage user accounts by provisioning and deprovisioning access as required.
Support remote desktop users to troubleshoot connectivity and performance issues.
Collaborate with team members to ensure consistent and efficient problem-solving processes.
Assist with the setup and maintenance of Apple and Windows devices within the organization.
Utilize expertise in Cisco and Citrix technologies to address network and application issues.
Requirements
Proven experience in providing technical support and troubleshooting for computer hardware and software.
Familiarity with Cisco and Citrix technologies, with the ability to resolve related network issues.
Proficiency in managing Active Directory accounts and permissions.
Strong knowledge of Microsoft technologies and Windows Remote Desktop.
Experience working with Apple devices and Mac computers.
Ability to assist users with remote desktop support in various environments.
Excellent documentation skills to track and resolve issues in a helpdesk system.
Strong interpersonal skills and a commitment to delivering exceptional customer service.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Help Desk Analyst to join our team in St. Louis Park, Minnesota. In this role, you will be the first point of contact for technical support, assisting users with a variety of hardware, software, and system-related issues. This position offers an excellent opportunity to combine your customer service skills with your technical expertise in a fast-paced automotive environment.
Responsibilities:
Deliver outstanding technical support and customer service to end users, ensuring timely resolution of issues.
Diagnose and resolve hardware and software problems involving desktops, laptops, printers, and other peripheral devices.
Maintain detailed records of user inquiries and solutions within the helpdesk ticketing system.
Escalate unresolved or complex technical problems to senior team members when necessary.
Manage user accounts by provisioning and deprovisioning access as required.
Support remote desktop users to troubleshoot connectivity and performance issues.
Collaborate with team members to ensure consistent and efficient problem-solving processes.
Assist with the setup and maintenance of Apple and Windows devices within the organization.
Utilize expertise in Cisco and Citrix technologies to address network and application issues.
Requirements
Proven experience in providing technical support and troubleshooting for computer hardware and software.
Familiarity with Cisco and Citrix technologies, with the ability to resolve related network issues.
Proficiency in managing Active Directory accounts and permissions.
Strong knowledge of Microsoft technologies and Windows Remote Desktop.
Experience working with Apple devices and Mac computers.
Ability to assist users with remote desktop support in various environments.
Excellent documentation skills to track and resolve issues in a helpdesk system.
Strong interpersonal skills and a commitment to delivering exceptional customer service.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.