NOC Technician

Job#: 2079480

Job Description:

Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted.

Position: NOC Technician

Location: Anderson, SC

Duration: 6 month contract with likelihood of extension up to 36 months

Pay Rate Range: $25/hr W2

Requirements:

• IP Network Troubleshooting
• DNS Configuration
• Understanding of monitoring tools (Splunk, SolarWinds)
• ServiceNow ITSM tool
• Server batch scripting
• Cisco network tools (ISE, Catalyst)
• Technical writing experience
• Understanding of mainframe batch processing

Day to Day Responsibilities/typical day look like:

Monitors, tests, maintains, and repairs network and infrastructure elements.

Monitors network, server, and application elements, resolves incidents and service requests, and/or consults with the subject matter expert team for incident resolution.

Applies state-of-the-art technology to meet and improve the network control center.

Controls network and system processing.

Responds to customer inquiries and alerts via emails, incoming calls, and walk-ins.

Conducts routine inspections on equipment and reports any abnormalities.

Other operational duties as assigned, such as meetings, project work, administration, and facilities requirements.

Configures network and system resources and maintains corresponding system records and documentation.

Provides Tier II support as per SME agreements.

Performs periodic maintenance and monitoring of computer systems.

Performs pre-configured port activations on network switches.

Prepares and reviews documentation for use in operations for training and the knowledge base.

Participates in training and cross-training for the Tier II.

Provides customer service for all information and/or telecommunication network systems support areas.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a retirement plan (401k or local country equivalent) program. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.