Infrastructure Operations Client Support Technician

Job Summary

TEKsystems is seeking a customer-focused Desktop Support Technician to join our team onsite at a manufacturing facility in Wright City, MO. This role is ideal for a hands-on IT professional who enjoys a mix of device configuration and end-user support in a fast-paced, production-oriented environment.

DKey Responsibilities

• Configure and deploy devices using Microsoft Intune and AutoPilot.
• Serve as the primary IT point of contact at the plant, with backup support available.
• Provide desk-side support to end users, resolving hardware, software, and connectivity issues.
• Respond to and manage support tickets via phone, email, and in-person interactions.
• Escalate complex issues through warm handoffs to appropriate teams.
• Maintain and support desktops, laptops, mobile devices, printers, and scanners.
• Ensure systems are patched, monitored, and documented according to IT standards.
• Participate in testing and feedback for new technologies and tools.
• Create and maintain technical documentation and knowledge base articles.
• Travel to local and remote sites (~25%) for support and quarterly all-hands meetings.

Workload Breakdown

• 60% - Device configuration and deployment
• 40% - End-user support and troubleshooting

Qualifications

• 2-5 years of hands-on IT support experience.
• Experience with Intune, AutoPilot, and Windows device management.
• Strong customer service and communication skills.
• Comfortable working on the manufacturing floor and adapting to dynamic environments.
• Ability to multi-task, prioritize, and work independently.
• Associate's degree or relevant certifications (e.g., CompTIA A+, ITIL Foundation) are a plus.

Pay and Benefits
The pay range for this position is $20.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Wright City,MO.
Application Deadline
This position is anticipated to close on Aug 6, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.