IT Support Specialist

Your role
As an IT Support Specialist, you'll play a vital role in empowering our teams by delivering reponsive, first-line technical support. Reporting to the IT Team Leader, you'll focus on collaboration, problem-solving, and proactive maintenance. This role ensures our information systems and end-user devices operate seamlessly, enabling innovation and productivity across the organization.

You will

• Technical Support and Troubleshooting: Act as the first point of contact for IT issues, resolve level 1 support requests and escalate complex issues as needed, and ensure timely response and resolution of help desk tickets.
• Device & System Management: Support daily use of desktops, laptops, printers, and mobile devices. Perform Computer set ups and imaging following standard procedures. Assist with onboarding/offboarding, including account setup and equipment prep.
• Documentation: Maintain accurate records of support actions and resolutions.
• Compliance: Follow company safety standards, IT policies, and data security guidelines.

To succeed, you will need
We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• You have at least 1 year of experience working in a help desk or technical support function.
• You have at least 1 year with hard drive imaging and PC build processes.
• You are familiar with help desk/ticketing systems and handling level 1 support tickets.
• You have a strong ability to troubleshoot software, hardware, and basic networking issues.
• You can prioritize tasks and manage time in a fast paced environment.

In return, we offer

• Culture Built on Trust & Accountability: We empower our IT specialists to take ownership of their work, make data driven decisions, and lead process improvements that directly impact production efficiency and customer satisfaction.
• Professional Growth: Expand your expertise in IT systems, and cross-functional collaboration within a technically advanced, fast-paced manufacturing environment.
• Innovation Driven by People: Your insights matter. From optimizing IT processes to providing daily to support to the internal customers, your contributions will help shape a smarter, more agile business.
• Comprehensive Rewards: Enjoy competitive compensation, generous paid time off (vacation, personal, and sick days), a 401(k) with up to 6% company match, and flexible working hours to support work-life balance.
• Competitive Pay: Base salary ranges from $21.63 to $23.82 an hour, commensurate with experience and qualifications.

Job location
This role requires you to work on-site at our office in Voorheesville NY, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.
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Contact information
Talent Acquisition Team: Cassandra Quinn

Uniting curious minds
Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.