Overview
Hybrid
Depends on Experience
Contract - W2
Contract - 32 week(s)
Skills
Oracle
Job Details
Technical Support Analyst 3
Primary Location: Richmond, Virginia
Hybrid position
V-Soft Consulting is currently hiring for a Technical Support Analyst 3 for our premier client in Richmond, Virginia.
Education and Experience »
Highly desired:
WHAT YOU’LL DO:
Job Responsibilities:
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call .
#LI-JW1
#INDSP
Primary Location: Richmond, Virginia
Hybrid position
V-Soft Consulting is currently hiring for a Technical Support Analyst 3 for our premier client in Richmond, Virginia.
Education and Experience »
- Application Support Experience.: 5 years.
- Strong technical troubleshooting skills for hardware, software and basic network issues.: 3 years.
- Experience supporting remote users.: 3 years.
- Ability to handle multiple competing priorities and multitask efficiently in a dynamic, fast-paced environment.: 3 years.
- Demonstrated commitment to exceptional customer service with individuals of varying technical knowledge.: 3 years.
Highly desired:
- Oracle Health Millenium Cerner EHR experience: 3 years.
- Experience using ServiceNow or other ITSM tool.: 3 years.
- Strong written and oral communication skills.: 3 years.
WHAT YOU’LL DO:
Job Responsibilities:
- Provides Tier 1 clinical support to meet and exceed established Service Level Agreements (SLAs) and follow ITIL processes.
- Triages end user issues and determine if the issue can be resolved at Tier 1 or if it needs to be escalated to Tier 2.
- Must understand VDH Local Health Department EHR policies, procedures, and workflows and Oracle Health-specific procedures to resolve issues.
- Acquires and maintains a general and clinical knowledge of client and related software applications.
- Attends professional development training as instructed.
- Maintains necessary technology skills to perform common client specific First Call Resolution (FCR) tasks, with training, including password resets, Citrix troubleshooting, common desktop troubleshooting, etc.
- Monitor key performance indicators (KPIs) and system usage metrics to identify early warning signs of functional or technical degradation.
- Coordinate and validate issue resolution with implementation, clinical, technical, and vendor teams to ensure continuity of care and system performance.
- Maintain sustainment readiness checklists and site health status dashboards for EHR leadership and Go-Live command center operations.
- Provide on-demand support for issue escalation, problem diagnosis, and liaison functions between end users, support teams, and technical vendors.
- Contribute to lessons learned, issue trend analysis, and process improvements for future site deployments and system rollouts.
- Post-Go-Live Health Check Reports that assess system performance and user adoption following deployment.
- Sustainment Readiness Checklists to evaluate preparedness for ongoing operations and support.
- Site Health Dashboards and associated metrics to monitor performance and identify potential issues.
- Knowledge Transfer Documentation to ensure continuity of operations and effective handoff to support teams.
- Issue Resolution Logs and Trend Analyses to track, resolve, and analyze recurring challenges.
- Exhibits a basic understanding of healthcare regulatory and compliance (e.g., HIPAA).
- Skilled in the application of policies and procedures.
Interested?
Qualified candidates should send their resumes to
V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.
As a valued V-Soft Consultant, you’re eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.
V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
For more information or to view all our open jobs, please visit or call .
#LI-JW1
#INDSP
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.