Desktop Support

Job Title: Desktop Support

Location: Waco, TX 76710

Mode: Contract (6+ Months)

Job Description:

• Key Responsibilities to include but are not limited to:
• Deliver world-class IT support to onsite and remote end users
• Independently resolve complex, break/fix issues in person or via telephone
• Troubleshoot Windows 10, Microsoft Office 2013 - 365; Outlook, Excel, Word, PowerPoint, Teams, iOS & Android operating systems, Internet/Intranet, Anti-virus, Disk encryption, VPN, Webex, and Printing
• Perform installations, replacements, imaging, upgrades, and other hardware/software related tasks as needed
• Setup and monitor high-priority executive meetings utilizing collaboration and AV services
• Provide smart hands support for network and voice services
• Provide recommendations regarding new technologies to better support all executives and users
• Perform regular walkthroughs to provide proactive support to high-visible individuals
• Act as a resource for IT projects and initiatives in other functional areas as needed
• Receive and respond to incoming requests in a timely manner, including occasional after-hours support
• Follow set procedures for logging, reporting, and statistically monitoring desktop operations
• Present the facts transparently to promote collaborative solutions

Job Requirements:

• 7+ years experience in desktop hardware, operating systems, smartphones, and printers
• 7+ years experience in Microsoft products (Windows, Office, Outlook, Skype, etc.)
• 7+ years experience in business communication platforms such as messaging, video conferencing, telephony, etc.
• A+ Certification or other similar Microsoft certifications a plus
• Basic knowledge of network hardware including firewalls, routers, access points, bridges, switches, patch panels a plus
• Hands-on troubleshooting experience with the ability to perform under intense scrutiny
• Working technical knowledge of current protocols, operating systems, and standards
• Strong written and oral communication skills with a focus on executive-level support
• Analytical and problem-solving abilities, with keen attention to detail
• Self-motivated and directed, with the ability to effectively prioritize and execute
• Experience working in a team-oriented, collaborative environment
• Strong customer-service orientation with a focus on customer satisfaction